Service specification

Document history

Version Date of issue Comments
2.1.89 8 September 2022 Update on Brazil Supported Banks list for Account Channel, update bank name & remove bank.
Update Bank Name:
  From 550007 BANCO BANERJ S.A. to 550007 BANCO ITAU CONSIGNADO S.A.
  From 550022 BANCO AGIPLAN S.A. to 550022 BANCO AGIBANK S.A.
  From 550027 BANCO BONSUCESSO S.A. to 550027 BANCO BS2 S.A.
  From 550031 BANCO SCHAHIN S.A. to 550031 BCV - BANCO CREDITO E VAREJO S.A.
  From 550042 BANCO INDUSVAL S.A. to 550042 BANCO VOITER
Remove Bank(s):
  1) 550008 - BANCO BEG S.A.
  2) 550015 - BB BANCO POPULAR DO BRASIL S.A.
  3) 550037 - BANCO REAL S.A.
Update on Japan Supported Banks list for Account Channel, add new banks.
  8100185 - The 77 Bank, Ltd.
  8100186 - SHINSEI BANK
2.1.90 19 October 2022 Update on Brazil Amount received & Transaction Limit for Account Channel.
Update on China Transaction Limit for China Union Pay Bank Network Service & China Union Pay card network service.
Update on Cambodia Transaction Limit for Account Channel & E-wallet.
Update on Nepal Transaction Limit for Account Channel.
Update on Pakistan Transaction Limit for Account Channel.
Update on Sri Lanka Transaction Limit for Account Channel.
Update on Vietnam Transaction Limit for ATM withdrawal channel.
Update on Vietnam Amount Received for Account channel.
Update on Indonesia Transaction Limit for Account Channel.
Update on United Arab Emirates (UAE) for Cash Pickup Channel, remove UAE cash pickup.
Update on Philippines for Bill Payment, remove Bill.
  BPPH00046 - SSS Membership Contribution - Self-Employed
Update on Philippines for Bill Payment, add Bill.
  BPPH00055 - PAG_IBIG MP2
Update on Japan Supported Banks list for Account Channel, add new banks.
Update on Japan Supported Banks list for Account Channel, remove banks.
Update on India for Account Channel, NRE and Realtimes Remarks.
2.1.91 10 November 2022 Update on Brazil Transaction Limit (Maximum per Transaction, Daily Limit and supporting doc) for Account Channel.
  Maximum per Transaction FROM BRL 53,000.00 TO BRL 10,000.00
  Daily Limit FROM BRL 53,000.00 TO BRL 10,000.00
Update Brazil Account Channel Transaction Turnaround Time and Remark.
Removed Nigeria from Available Countries List.
Update on Indonesia for Cash Pickup Channel, remove Alfamart cash pickup (CPALFA).
Update on Philippines Supported Banks list for Account Channel, add new banks.
  63241 - UNION Digital Bank
  63240 - Tonik Digital Bank
  63239 - Maya Bank, INC.
Update on Vietnam Supported Banks list for Account Channel, remove banks.
  840052 - Joint Stock Commercial Bank for Foreign Trade of Vietnam (Vietcombank)
  840053 - Military Commercial Joint Stock Bank (Military bank)
  840062 - Vietnam Prosperity Joint Stock Commercial Bank (VPBank)
  840067 - Indovina Bank Ltd (Indovina Bank)
  840068 - Russia Joint Venture Bank (VRB)
  840118 - Hong Leong Bank Vietnam Limited (HLBVN Bank)
  840117 - Vietnam Public Joint Stock Commercial Bank (PVcombank)
Update on Cambodia Supported Banks list for Account Channel, update bank name.
  from 8550047 - HATHAKASEKAR MFI to 8550047 - Hattha Bank
  from 8550016 - Shinhan Khmer Bank to 8550016 - Shinhan Bank Cambodia Plc
  from 8550046 - WB FINANCE to 8550046- Woori Bank (Cambodia) PLC
  from 8550032 - RHB Indochina (Cambodia) PLC to 8550032 - RHB Bank (Cambodia) PLC
  from 8550098 - HATHAKASEKAR MFI (USD) to 8550098 - Hattha Bank (USD)
  from 8550067 - Shinhan Khmer Bank (USD) to 8550067 - Shinhan Bank Cambodia Plc (USD)
  from 8550097 - WB FINANCE (USD) to 8550097 - Woori Bank (Cambodia) PLC (USD)
  from 8550083 - RHB Indochina (Cambodia) PLC (USD) to 8550083 - RHB Bank (Cambodia) PLC (USD)
Add new Malaysia Real time transfer channel.
2.1.92 25 November 2022 Update Pakistan List of Cash Pickup Outlet for Cash Pick-up Channel, add cash pickup outlet.
  CPHBL - Habib Bank
Update Malaysia Real time Transfer Transaction Limit and Validation / Verification.
Update on Cambodia Account Channel Transaction Limit.
Update on Japan Supported Banks list for Account Channel, add new banks.
  8100202 - Hanno Shinkin bank
2.1.93 2 December 2022 Update on Japan Supported Banks list for Account Channel, add new banks.
  8100203 - Hamamatsu Iwata Shinkin Bank
Update on China Transaction Limit for China Union Pay card network service.
  Maximum per Transaction FROM USD 5,000 equivalent TO USD 3,000 equivalent
Update Nepal List of Cash Pickup Outlet for Cash Pick-up Channel, add cash pickup outlet.
  CPIPAY - IPay Remit Pvt Ltd
Update on Cambodia Supported Banks list for Account Channel.
Banks that supported up to KHR 40,000,000.00
  8550025 - Bank of China Limted Phnom Penh Branch
Banks that supported up to USD 10,000.00
  8550076 Bank of China Limted Phnom Penh Branch (USD)
Update Turkey Validation/Verification for Account Channel.
Update Malaysia Supported Banks for Real time Transfer, add new banks.
  6000002 - Affin Bank Berhad (Islamic)
  6000005 - Alliance Bank Malaysia Berhad (Islamic)
  6000007 - AmBank Malaysia Berhad (Islamic)
  6000016 - BNP Paribas Malaysia Berhad (Islamic)
  6000018 - CIMB Bank Berhad (Islamic)
  6000023 - Hong Leong Bank Berhad (Islamic)
  6000024 - HSBC Amanah Malaysia Berhad
  6000030 - MayBank Berhad (Islamic)
  6000032 - OCBC AL-AMIN Bank Berhad
  6000036 - Public Bank Berhad (Islamic)
  6000038 - RHB Bank Berhad (Islamic)
  6000040 - Standard Chartered SAADIQ Bhd
  6000046 - Agrobank (Islamic)
  6000048 - Bank Simpanan Nasional (Islamic)

Purpose

This document content provides business and / or pricing information to Tranglo’s business client (“Partner”) in regards to International Money Transfer service offered by Tranglo. To satisfy compliance requirement, Tranglo may ask partner to furnish supporting document for transaction payment purpose or the identity involved in the transaction. Tranglo reserve the rights to reject any transaction which Tranglo deemed to be high-risk or without supporting documents.

Document Note

This document intended for Tranglo’s Partner usage. This document can be construed as part of Schedule 3 Clause ii of Money Transfer Service Agreement signed between Tranglo and Partner and this document will be updated from time to time by Tranglo whenever the specification is updated. The content of this document is the sole property of Tranglo. Any reproduction of the content of this document without the written consent of the Tranglo is prohibited.

Disclaimer

The information in this document is provided as is basis, with no warranties whatsoever. The said information does not include any commercial warranty for any particular purpose, or any warranty otherwise arising out of any proposal, specification or sample. This document is provided for information purposes only.

Tranglo disclaims all liability, including liability for infringement of any proprietary rights, relating to the implementation of information presented in this document. Tranglo does not warrant or represent that such use will not infringe such rights.

Tranglo retains the right to make changes to this document.

Tranglo Support Contacts

LevelNameEmailContact
Level 1 EscalationECS L1support_remittance@tranglo.com+6013 250 7000
Level 2 EscalationL2 / SMEsupport.team@tranglo.com+6013 659 0830
Support LeaderMalaiarasen Chandramalaiarasen.chandra@tranglo.com+6011 3626 7104

Support Hours

OrganizationBusiness HoursDays
Support24 / 7365 Days

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Tranglo Group (“Tranglo”) submits this document with the understanding that it will be held in the strictest confidence and will not be disclosed. No parts of this document should be duplicated or used for any purpose other than the evaluation of Tranglo’s service, without the prior written consent of Tranglo.