Service specification

Document history

Version Date of issue Comments
2.1.75 9 March 2022 Update on Cambodia Account Channel Transaction Limit.
  Daily limit USD 5,000.00
  Daily limit KHR 20,000,000.00
Update on Cambodia Ewallet Channel Transaction Limit.
  Daily limit for EWWNG - USD 5,000.00
  Daily limit for EWLHPPUSD - USD 2,500.00
Update on Cambodia Cash Pickup Channel Transaction Limit.
  Daily limit for CPWNG - USD 3,000.00
  Daily limit for CPLHPPUSD - USD 2,500.00
Update Cambodia Beneficiary Cash-out Method for Cash Pickup & Ewallet Channel.
  Supported beneficiary account type – Individual only
Update on Cambodia Ewallet Channel Validation / Verification and Remarks.
2.1.76 10 March 2022 Update on China Union Pay Bank Network Service Channel, Channel Activated.
Update Hong Kong Supported Banks for Account Chanel, remove banks.
  852077 - SVENSKA HANDELSBANKEN AB (PUBL) HONG KONG BRANCH
  852138 - ICBC STANDARD BANK PLC
  852143 - Pictet & Cie (Europe) S.A., Hong Kong Branch
  852162 - K & R INTERNATIONAL LIMITED
2.1.77 18 March 2022 Update on Cambodia Cash Pickup Channel Remarks and Payout Code Sample.
Update on Mongolia Bank Channel Transaction Turnaround Time.
Update India Supported Banks for Account Chanel, remove banks.
  9100102 - LAXMI VILAS BANK
Update India Supported Banks for Account Chanel, add new banks.
  9100265 DARUSSALAM CO OPERATIVE URBAN BANK LTD
  9100266 HUTATMA SAHAKARI BANK LTD
2.1.78 1 April 2022 Update Nepal Supported Banks for Account Chanel, remove banks.
  977046 - Gandaki Bikas Bank Ltd
Update on Cambodia Account Channel Remarks.
  Mandatory field(s):
  1. Sender Address
  2. Beneficiary Address
  3. Sender ID Number
  4. Beneficiary ID Number
  5. Beneficiary DOB
Update on Cambodia Cash Pickup Channel Remarks.
  Pickup code details for Wing (Cambodia) Limited Specialised Bank & Ly Hour Pay Pro Plc (LHPP)
Update on the transaction limit for Cambodia Cash Pickup Channel
  from KHR 10,000,000.00 to KHR 4,000,000.00
Update on the transaction limit for Cambodia Ewallet Channel
  from KHR 4,000,000.00 to KHR 10,000,000.00
Update on India Account Channel and Real time transfer Channel Remarks
  Beneficiary Mobile Number is Mandatory for transaction to India.
Update on Indonesia Cash pickup channel Transaction Turnaround Time.
  · Real-time: 24x7 (within 15 minutes)
Update on Indonesia Cash pickup channel Validation / Verification and Remarks.
Update Indonesia List of cash pickup outlet for Cash pick-up channel, add new outlet.
  CPBCA - Cash Pickup BCA
  CPALFA - Alfamart
Update on Pakistan Account and Ewallet Channel Remarks.
2.1.79 27 April 2022 Update Vietnam Supported Banks for Account Chanel, add new banks
  840067 - Indovina Bank Ltd
  840116 - National Citizen Bank
  840117 - Vietnam Public Joint Stock Commercial Bank
  840118 - Hong Leong Bank Vietnam Limited
Update Indonesia Ewallet Channel, ewallet name update
  EWNOVO Nobu E-Money (OVO) changed to EWNOVO OVO e-wallet
Update Japan Supported Banks for Account Chanel
1. Remove bank(s):
  8100004 - Mizuho Corporate Bank
  8100031 - Commerzbank
  8100036 - Depfa Bank PLC
  8100043 - Itau Unibanco Bank
  8100045 - Kankoku Gaikan
  8100049 - Lloyds TSB Bank PLC
  8100053 - Nova Scotia Bank
  8100057 - Rabobank Nederland
  8100059 - Royal Bank Of Scotland PLC
  8100072 - Westlb AG Bank
  8100093 - Gifu Bank
2. Bank Name updated:
  8100009 Japan Net Bank to 8100009 PayPay Bank Corporation
3. Merging Banks
Bank Name Merged Bank Name
8100085 - Daishi Bank 8100179 - Daishi Hokuetsu Bank
8100101 - Hokuetsu Bank
8100112 - Ju Hachi Bank 8100180 - Juhachi-Shinwa Bank
8100154 - Shinwa Bank
8100117 - Kansai Urban Bank 8100181 - Kansaimirai Bank
8100119 - Kinki Osaka Bank
8100127 - Mie Bank 8100182 - San ju San Bank
8100084 - Daisan Bank
8100160 - Taisho Bank 8100183 - Tokushimataishiyou Bank
8100165 - Tokushima Bank
8100167 - Tokyo Tomin Bank 8100184 - Kirabohhi Bank
8100174 - Yachiyo Bank
Update India Supported Banks for Account Chanel, add new banks
  9100267 - THE AKOLA URBAN COOPERATIVE BANK LIMITED
  9100268 - SMRITI NAGRIK SAHAKARI BANK MARYADIT
Update India Account Channel and Real time transfer Channel Remarks, add new purpose code and update Indian Bank description
  16711 Merchanting trade in Malaysia
  16712 Merchanting trade in Abroad
  'Export of Services' changed to 'Export realization other than transactions initiated from Nepal and Bhutan'
  'Off site Software Exports' changed to 'Repair and maintenance of computer and software'

Purpose

This document content provides business and / or pricing information to Tranglo’s business client (“Partner”) in regards to International Money Transfer service offered by Tranglo. To satisfy compliance requirement, Tranglo may ask partner to furnish supporting document for transaction payment purpose or the identity involved in the transaction. Tranglo reserve the rights to reject any transaction which Tranglo deemed to be high-risk or without supporting documents.

Document Note

This document intended for Tranglo’s Partner usage. This document can be construed as part of Schedule 3 Clause ii of Money Transfer Service Agreement signed between Tranglo and Partner and this document will be updated from time to time by Tranglo whenever the specification is updated. The content of this document is the sole property of Tranglo. Any reproduction of the content of this document without the written consent of the Tranglo is prohibited.

Disclaimer

The information in this document is provided as is basis, with no warranties whatsoever. The said information does not include any commercial warranty for any particular purpose, or any warranty otherwise arising out of any proposal, specification or sample. This document is provided for information purposes only.

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Tranglo Support Contacts

LevelNameEmailContact
Level 1 EscalationECS L1support_remittance@tranglo.com+6013 250 7000
Level 2 EscalationL2 / SMEsupport.team@tranglo.com+6013 659 0830
Support LeaderMalaiarasen Chandramalaiarasen.chandra@tranglo.com+6011 3626 7104

Support Hours

OrganizationBusiness HoursDays
Support24 / 7365 Days

Statement of Confidentiality

Tranglo Group (“Tranglo”) submits this document with the understanding that it will be held in the strictest confidence and will not be disclosed. No parts of this document should be duplicated or used for any purpose other than the evaluation of Tranglo’s service, without the prior written consent of Tranglo.