Service specification

Document history

Version Date of issue Comments
2.1.99 17 February 2023 Update on Transaction Limit for Nepal Account Channel.
  Minimum per Transaction FROM NPR 10.00 TO NPR 20.00
Update on Transaction Limit for Pakistan Cash Pickup Transfer.
  Maximum per Transaction for CPBOP FROM PKR 300,000.00 TO PKR 500,000.00
  Maximum per Transaction for CPBAFL FROM PKR 300,000.00 TO PKR 1,500,000.00
  Maximum per Transaction for CPMCB FROM PKR 300,000.00 TO PKR 1,000,000.00
  Maximum per Transaction for CPBAHL FROM PKR 300,000.00 TO PKR 600,000.00
  Maximum per Transaction for CPHBL FROM PKR 300,000.00 TO PKR 900,000.00
Update on Remarks for Brazil Cash Pickup Channel.
Update Malaysia Supported Banks for Real time Transfer, add new banks.
  6000054 - Bank of Tokyo-Mitsubishi UFJ (M) Berhad
Update Hong Kong Account Channel Direct to Bank method.
  Supported beneficiary account type – Individual and company.
  Supported sender account type - Individual and company.
Update Philippines Account Channel supported bank list, remove banks.
  63211 - ASIA UNITED BANK (USD)
  63212 - ANZ BANK (USD)
  63213 - BANGKOK BANK PUBLIC CO LTD (USD)
  63214 - BANK OF CHINA (USD)
  63215 - BANK OF COMMERCE (USD)
  63216 - CITIBANK (PHILIPPINES) (USD)
  63217 - CHINATRUST BANK (USD)
  63218 - DEVELOPMENT BANK OF PHILIPPINES (USD)
  63219 - EAST WEST BANK (USD)
  63220 - HSBC (USD)
  63221 - INDUSTRIAL BANK OF KOREA (USD)
  63222 - KEB HANA (USD)
  63223 - LAND BANK (USD)
  63224 - MALAYAN SAVINGS BANK (USD)
  63225 - MAYBANK PHILIPPINES (USD)
  63226 - MEGA INTL COMML BANK CO LTD (USD)
  63227 - MIZUHO BANK LTD (USD)
  63228 - PHILIPPINE BANK OF COMMUNICATIONS (USD)
  63229 - PHILIPPINE VETERANS BANK (USD)
  63230 - RIZAL COMMERCIAL BANKING CORPORATION (USD)
  63231 - RIZAL COMMERCIAL BANKING CORPORATION SAVINGS BANK (USD)
  63232 - SECURITY BANK (USD)
  63233 - SHINHAN BANK (USD)
  63234 - STANDARD CHARTERED BANK (USD)
  63235 - UNION BANK OF THE PHILIPPINES (USD)
  63236 - UNITED COCONUT PLANTERS BANK (USD)
  63237 - UNITED OVERSEAS BANK PHILIPPINES (USD)
2.1.100 3 March 2023 Update Philippines Supported Banks list for Account Channel, remove banks.
  63029 - United Coconut Planters Bank (UCPB)
Update Turkey List of Cash Pickup Outlet for Cash Pick-up Channel, add cash pickup outlet.
  CPUPTUSD - Turkey UPT (USD)
  CPUPTEUR - Turkey UPT (EUR)
2.1.101 7 March 2023 Update Australia Supported Banks list for Account Channel, remove banks.
  610031 - P&N Bank
  610054 - Big Sky Building Society Limited
  610068 - Heritage Isle Credit Union Ltd
  610091 - Sutherland Credit Union Ltd
  610098 - Advance Bank
  610102 - OCBC Bank
  610103 - RACQ Bank
  610110 - Bananacoast
  610111 - Endeavour Mutual Bank
  610115 - The Rock
  610116 - MOVE
Update India Supported Banks list for Account Channel & Non Resident External (NRE) account Channel, add banks.
  9100273 - SAURASHTRA GRAMIN BANK
2.1.102 13 March 2023 Update Thailand Supported Banks list for Realtimes Transfer.
  remove Bold and Italic for CIMB Thai Bank Public Company Ltd (6600004)
Update on Transaction Limit for Australia Account Channel.
  Compliance accumulated limit FROM AUD 10,000.00 TO AUD 30,000.00
2.1.103 20 March 2023 Update India Supported Banks list for Realtimes Transfer, Add banks.
  9100077 - RBL BANK LIMITED
  9100228 - THRISSUR DISTRICT CO-OPERATIVE BANK LTD
  9100011 - BANK OF INDIA
  9100088 - SBM BANK INDIA LIMITED
  9100008 - BANK OF BAHARAIN AND KUWAIT BSC
  9100028 - CREDIT AGRICOLE CORPORATE AND INVESTMENT BANK (CALYON BANK)
Added new Corridor SEPA Countries, Account channel.

Purpose

This document content provides business and / or pricing information to Tranglo’s business client (“Partner”) in regards to International Money Transfer service offered by Tranglo. To satisfy compliance requirement, Tranglo may ask partner to furnish supporting document for transaction payment purpose or the identity involved in the transaction. Tranglo reserve the rights to reject any transaction which Tranglo deemed to be high-risk or without supporting documents.

Document Note

This document intended for Tranglo’s Partner usage. This document can be construed as part of Schedule 3 Clause ii of Money Transfer Service Agreement signed between Tranglo and Partner and this document will be updated from time to time by Tranglo whenever the specification is updated. The content of this document is the sole property of Tranglo. Any reproduction of the content of this document without the written consent of the Tranglo is prohibited.

Disclaimer

The information in this document is provided as is basis, with no warranties whatsoever. The said information does not include any commercial warranty for any particular purpose, or any warranty otherwise arising out of any proposal, specification or sample. This document is provided for information purposes only.

Tranglo disclaims all liability, including liability for infringement of any proprietary rights, relating to the implementation of information presented in this document. Tranglo does not warrant or represent that such use will not infringe such rights.

Tranglo retains the right to make changes to this document.

Tranglo Support Contacts

LevelNameEmailContact
Level 1 EscalationECS L1support_remittance@tranglo.com+6013 250 7000
Level 2 EscalationL2 / SMEsupport.team@tranglo.com+6013 659 0830
Support LeaderMalaiarasen Chandramalaiarasen.chandra@tranglo.com+6011 3626 7104

Support Hours

OrganizationBusiness HoursDays
Support24 / 7365 Days

Statement of Confidentiality

Tranglo Group (“Tranglo”) submits this document with the understanding that it will be held in the strictest confidence and will not be disclosed. No parts of this document should be duplicated or used for any purpose other than the evaluation of Tranglo’s service, without the prior written consent of Tranglo.