Service specification

Document history

Version Date of issue Comments
2.1.119 6 September 2023 Update on Singapore real-time transfer supported bank list, added banks.
6000056 - Bank of China (Malaysia) Berhad
6000057 - China Construction Bank (Malaysia) Berhad
Update on Bangladesh bank account channel's supported bank name.
8800058 - GLOBAL ISLAMI BANK
Update on India's bank account supported bank list for Account Channel and Non Resident External (NRE), added banks.
9100276 - The Burdwan Central Co-operative Bank Ltd
Update on Nepal's bank account channel supported bank name.
977079 - Nepal Investment Mega Bank Limited
Update on South Korea's bank account transaction limit for Normal Payout.
Maximum per Transaction : KRW 6,000,000.00
Update on South Korea's bank account remark, providing Korea Inbound Payments KYC Explanation.
For more details, please refer here: https://tranglo.com/wp-content/uploads/info/Tranglo_Korea_Inbound_KYC_Explanation.pdf
2.1.120 18 September 2023 Update on Cambodia's E-Wallet and Cash pick-up website list, added hyperlinks.
Wing Bank (Cambodia) Plc - https://www.wingbank.com.kh/en/self-banking/agents/
Update on Europe's transaction limit.
Maximum per Transaction: EUR 999,999
Update on United Kingdom's transaction limit.
Maximum per Transaction: GBP 999,999
Update on Bangladesh's bank account channel supported bank name.
8800054 - PADMA BANK LIMITED
Update on Nepal's bank account channel supported bank list, added bank.
977098 - Sunrise Bank Limited
Update on Malaysia's real time transfer channel supported bank list, added banks.
6000056 - Bank of China (Malaysia) Berhad
6000057 - China Construction Bank (Malaysia) Berhad
Update on Singapore's real time transfer channel supported bank list, removed banks.
6000056 - Bank of China (Malaysia) Berhad
6000057 - China Construction Bank (Malaysia) Berhad
2.1.121 21 September 2023 Update Philippines Cash pick-up website list.
  Metrobank - https://www.metrobank.com.ph/locator
  Metrobank (USD) - https://www.metrobank.com.ph/locator
Added new Channel for Vietnam Country, Telegraphic Transfer (TT) payment.
Added new Channel for Japan Country, Telegraphic Transfer (TT) payment.
Added new Channel for China Country, Bank Account.

Purpose

This document content provides business and / or pricing information to Tranglo’s business client (“Partner”) in regards to International Money Transfer service offered by Tranglo. To satisfy compliance requirement, Tranglo may ask partner to furnish supporting document for transaction payment purpose or the identity involved in the transaction. Tranglo reserve the rights to reject any transaction which Tranglo deemed to be high-risk or without supporting documents.

Document Note

This document intended for Tranglo’s Partner usage. This document can be construed as part of Schedule 3 Clause ii of Money Transfer Service Agreement signed between Tranglo and Partner and this document will be updated from time to time by Tranglo whenever the specification is updated. The content of this document is the sole property of Tranglo. Any reproduction of the content of this document without the written consent of the Tranglo is prohibited.

Disclaimer

The information in this document is provided as is basis, with no warranties whatsoever. The said information does not include any commercial warranty for any particular purpose, or any warranty otherwise arising out of any proposal, specification or sample. This document is provided for information purposes only.

Tranglo disclaims all liability, including liability for infringement of any proprietary rights, relating to the implementation of information presented in this document. Tranglo does not warrant or represent that such use will not infringe such rights.

Tranglo retains the right to make changes to this document.

Tranglo Support Contacts

LevelNameEmailContact
Level 1 EscalationECS L1support_remittance@tranglo.com+6013 250 7000
Level 2 EscalationL2 / SMEsupport.team@tranglo.com+6013 659 0830
Support LeaderMalaiarasen Chandramalaiarasen.chandra@tranglo.com+6011 3626 7104

Support Hours

OrganizationBusiness HoursDays
Support24 / 7365 Days

Statement of Confidentiality

Tranglo Group (“Tranglo”) submits this document with the understanding that it will be held in the strictest confidence and will not be disclosed. No parts of this document should be duplicated or used for any purpose other than the evaluation of Tranglo’s service, without the prior written consent of Tranglo.