Service specification

Document history

Version	Date of issue	Comments
2.1.148	15 July 2024	Updated Philippines Supported Bank List OWN BANK THE RURAL BANK OF CAVITE CITY INC - 63243 GOTYME BANK CORPORATION - 63244 Removed Bangladesh unsupported banks for Cash Pickup transactions until further notice BANGLADESH KRISHI BANK - CPBKB UTTARA BANK BANGLADESH LIMITED - CPUBBL NATIONAL BANK BANGLADESH LIMITED - CPNBBL Updated Vietnam transaction limit for Bank Transactions Maximum per Transaction VND 499,999,999.00 Added remarks for Gcash (Philippines) Validation method The validation will only able to validate if the Account Number/ Contact Number is a valid Gcash Account Number Added remarks for Indonesia Ewallet Channel Small admin fee of 1000-1500 IDR may be imposed for transactions with a value of less than 100,000 IDR when sending to Gopay and OVO e-wallet. Update to Do_BillPayment method SOAP and REST API requirement Update SOriginCountry field from O (Optional) to M (Mandatory)
2.1.149	18 July 2024	Updated remarks description for Indonesia's e-wallet channel Small admin fee of 1000-1500 IDR may be imposed for transactions with a value of less than 100,000 IDR. Updated transaction limit description and supported outlet list for Pakistan's cash pick-up channel Removed 'Maximum per Transaction for CPMCB: PKR 1,000,000.00' from transaction limit description Removed MCB Bank Limited - CPMCB from supported outlet list Updated transaction turnaround time description for Turkey's bank account channel For BeneficiaryAmount below TRY 100,000 (FAST) For BeneficiaryAmount TRY 100,000 and above (EFT)
2.1.150	25 July 2024	Added new supported country Brunei Updated Pakistan's direct to bank method description Direct credit to bank account or finance companies in Pakistan Rupee (PKR). Supported Beneficiary account type – Individual and Business account. Supported Sender type - Individual and Business account.

Purpose

This document content provides business and / or pricing information to Tranglo’s business client (“Partner”) in regards to International Money Transfer service offered by Tranglo. To satisfy compliance requirement, Tranglo may ask partner to furnish supporting document for transaction payment purpose or the identity involved in the transaction. Tranglo reserve the rights to reject any transaction which Tranglo deemed to be high-risk or without supporting documents.

Document Note

This document intended for Tranglo’s Partner usage. This document can be construed as part of Schedule 3 Clause ii of Money Transfer Service Agreement signed between Tranglo and Partner and this document will be updated from time to time by Tranglo whenever the specification is updated. The content of this document is the sole property of Tranglo. Any reproduction of the content of this document without the written consent of the Tranglo is prohibited.

Disclaimer

The information in this document is provided as is basis, with no warranties whatsoever. The said information does not include any commercial warranty for any particular purpose, or any warranty otherwise arising out of any proposal, specification or sample. This document is provided for information purposes only.

Tranglo disclaims all liability, including liability for infringement of any proprietary rights, relating to the implementation of information presented in this document. Tranglo does not warrant or represent that such use will not infringe such rights.

Tranglo retains the right to make changes to this document.

Tranglo Support Contacts

Level	Name	Email	Contact
Level 1 Escalation	ECS L1	support_remittance@tranglo.com	+6013 250 7000
Level 2 Escalation	L2 / SME	support.team@tranglo.com	+6013 659 0830
Support Leader	Malaiarasen Chandra	malaiarasen.chandra@tranglo.com	+6011 3626 7104

Support Hours

Organization	Business Hours	Days
Support	24 / 7	365 Days

Statement of Confidentiality

Tranglo Group (“Tranglo”) submits this document with the understanding that it will be held in the strictest confidence and will not be disclosed. No parts of this document should be duplicated or used for any purpose other than the evaluation of Tranglo’s service, without the prior written consent of Tranglo.