Service specification

Document history

Version Date of issue Comments
2.1.58 20 August 2021 Temporary Disable Philippines & Pakistan BillPayment for system enhancement.
Update on India Supported Banks for Account Channel, remove bank.
  9100153 DEVELOPMENT BANK OF SINGAPORE
Update on India Supported Banks for Realtime Transfer, add bank.
  9100014 BARCLAYS BANK
Update on India Supported Banks for Account Channel, Bank name update.
  9100214 PRAGATHI KRISHNA GRAMIN BANK to 9100214 KARNATAKA GRAMIN BANK
  9100223 SHIVALIK MERCANTILE CO OPERATIVE BANK LTD to 9100223 SHIVALIK SMALL FINANCE BANK LIMITED
Update on India Account Channel Transaction Limit.
2.1.59 26 August 2021 Update on Vietnam Account Channel Transaction Limit and Amount received.
Update on Vietnam Supported Banks for Account Channel, remove USD banks.
Update on Vietnam List of Cash Pickup Outlet for Vietnam Dong Dollar, remove cash pickup outlet.
  CPMBVND Cash Pickup @MB Bank
Update on Vietnam List of Cash Pickup Outlet for US Dollar, remove cash pickup outlet.
  CPMBUSD Cash Pickup @MB Bank
Remove China Union Pay Bank Network Service (Effective from 30th Aug 2021 12:00am until further notice).
Update on China Union Pay Card Network Service, add banks.
  AGRICULTURAL BANK OF CHINA (中国农业银行)
  BANK OF COMMUNICATIONS (交通银行)
  Bank of Fuxin (阜新银行)
  Bank of Liuzhou (柳州银行)
  BANK OF QINGDAO (青岛银行)
  BANK OF SHANGHAI (上海银行)
  Bank of Shaoxing (绍兴银行)
  Bank of Yingkou (营口银行)
  BAOSHANG BANK (包商银行)
  Chongqing Bank (重庆银行)
  Fujian Province Rural Credit Union (福建省农村信用社联合社)
  GUANGZHOU RURAL COMMERCIAL BANK (广州农村商业银行)
  Guilin Bank (桂林银行)
  Guiyang Commercial Bank (Guiyang Bank) (贵阳市商业银行(贵阳银行))
  Hankou Bank (汉口银行)
  Jiangsu Bank (江苏银行)
  Lanzhou Bank (兰州银行)
  Longjiang Bank (龙江银行)
  PING AN BANK (平安银行)
  POSTAL SAVINGS BANK OF CHINA (中国邮政储蓄银行)
  Qilu Bank (齐鲁银行)
  SHANGHAI PUDONG DEVELOPMENT BANK (上海浦东发展银行)
  Woori Bank (友利银行(中国))
  XIAMEN BANK (厦门银行)
  YELLOW RIVER RURAL COMMERCIAL BANK (黄河农村商业银行)
  Zhejiang Province Rural Credit Union (浙江省农村信用社联合社)
  Zhengzhou Bank (郑州银行)
Update on Malaysia Supported Banks for Account Channel, add bank.
  6000052 CIMB Investment Bank Berhad
2.1.60 10 September 2021 Update India Supported Banks for Account Chanel, add new banks.
  9100261 THE BANASKANTHA MERCANTILE COOPERATIVE BANK LTD
  9100262 THE MALAD SAHAKARI BANK LTD
Update on Indonesia Supported Banks for Account Channel, Remove Bank.
  626 BNI SYARIAH
  422 BANK BRI SYARIAH
Update on Indonesia Supported Banks for Account Channel, Bank name update.
  451 BANK SYARIAH INDONESIA (FKA BANK SYARIAH MANDIRI) to 451 BANK SYARIAH INDONESIA
2.1.61 15 September 2021 Update India Purpose Code List for Account & Realtime Chanel, remove purpose code.
  11999 Other Supporting and Auxiliary Transport Services
  16710 Merchanting Trade
  16999 Other Business Services Not Classified Elsewhere
Update India Purpose Code List for Account & Realtime Chanel, update Indian Bank Description.
  16520 Data base, data processing charges11999 Other Supporting and Auxiliary Transport Services
  16771 Legal services
  16772 Accounting, auditing, book keeping services
  16773 Business and management consultancy and public relations services
  16810 Audio-visual and related services like Motion picture and video tape production, distribution and projection services
Update on Turkey Account Channel Turnaround Time.
Update on Australia Account Channel Transaction Limit.
  Compliance accumulated limit AUD 10,000.00 per day per Beneficiary.
2.1.62 6 October 2021 Update Nepal List of Cash Pickup Outlet for Cash Pick-up Channel, add cash pickup outlet.
  CPESEWA Esewa Money Transfer
Remove all Cash Pickup Compliance Limit.
2.1.63 15 October 2021 Add New Supported Countries Mongolia.
Add New Service Nepal Electronic Wallet.
Update on Nepal Account Channel Transaction Turnaround Time.
Update India Supported Banks for Account Chanel, add new banks.
  9100263 THE AHMEDNAGAR DISTRICT CENTRAL CO-OPERATIVE BANK LTD
  9100264 THE SATARA DISTRICT CENTRAL COOPERATIVE BANK LTD
Update India Supported Banks for Account Chanel, remove banks.
  9100005 ANDHRA BANK
  9100026 CORPORATION BANK
  9100058 KRUNG THAI BANK PCL
Update India Supported Banks for Realtime Transfer, remove banks.
  9100005 ANDHRA BANK
  9100026 CORPORATION BANK

Purpose

This document content provides business and / or pricing information to Tranglo’s business client (“Partner”) in regards to International Money Transfer service offered by Tranglo. To satisfy compliance requirement, Tranglo may ask partner to furnish supporting document for transaction payment purpose or the identity involved in the transaction. Tranglo reserve the rights to reject any transaction which Tranglo deemed to be high-risk or without supporting documents.

Document Note

This document intended for Tranglo’s Partner usage. This document can be construed as part of Schedule 3 Clause ii of Money Transfer Service Agreement signed between Tranglo and Partner and this document will be updated from time to time by Tranglo whenever the specification is updated. The content of this document is the sole property of Tranglo. Any reproduction of the content of this document without the written consent of the Tranglo is prohibited.

Disclaimer

The information in this document is provided as is basis, with no warranties whatsoever. The said information does not include any commercial warranty for any particular purpose, or any warranty otherwise arising out of any proposal, specification or sample. This document is provided for information purposes only.

Tranglo disclaims all liability, including liability for infringement of any proprietary rights, relating to the implementation of information presented in this document. Tranglo does not warrant or represent that such use will not infringe such rights.

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Tranglo Support Contacts

LevelNameEmailContact
Level 1 EscalationECS L1support_remittance@tranglo.com+6013 250 7000
Level 2 EscalationL2 / SMEsupport.team@tranglo.com+6013 659 0830
Support LeaderMalaiarasen Chandramalaiarasen.chandra@tranglo.com+6011 3626 7104

Support Hours

OrganizationBusiness HoursDays
Support24 / 7365 Days

Statement of Confidentiality

Tranglo Group (“Tranglo”) submits this document with the understanding that it will be held in the strictest confidence and will not be disclosed. No parts of this document should be duplicated or used for any purpose other than the evaluation of Tranglo’s service, without the prior written consent of Tranglo.