Supported payout countries
Summary
Summary
Service specification
Document history
| Version | Date of issue | Comments | ||||||||||||||||||||
| 2.1.75 | 9 March 2022 |
Update on Cambodia Account Channel Transaction Limit. Daily limit USD 5,000.00 Daily limit KHR 20,000,000.00 Update on Cambodia Ewallet Channel Transaction Limit. Daily limit for EWWNG - USD 5,000.00 Daily limit for EWLHPPUSD - USD 2,500.00 Update on Cambodia Cash Pickup Channel Transaction Limit. Daily limit for CPWNG - USD 3,000.00 Daily limit for CPLHPPUSD - USD 2,500.00 Update Cambodia Beneficiary Cash-out Method for Cash Pickup & Ewallet Channel. Supported beneficiary account type – Individual only Update on Cambodia Ewallet Channel Validation / Verification and Remarks. |
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| 2.1.76 | 10 March 2022 |
Update on China Union Pay Bank Network Service Channel, Channel Activated. Update Hong Kong Supported Banks for Account Chanel, remove banks. 852077 - SVENSKA HANDELSBANKEN AB (PUBL) HONG KONG BRANCH 852138 - ICBC STANDARD BANK PLC 852143 - Pictet & Cie (Europe) S.A., Hong Kong Branch 852162 - K & R INTERNATIONAL LIMITED |
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| 2.1.77 | 18 March 2022 |
Update on Cambodia Cash Pickup Channel Remarks and Payout Code Sample. Update on Mongolia Bank Channel Transaction Turnaround Time. Update India Supported Banks for Account Chanel, remove banks. 9100102 - LAXMI VILAS BANK Update India Supported Banks for Account Chanel, add new banks. 9100265 DARUSSALAM CO OPERATIVE URBAN BANK LTD 9100266 HUTATMA SAHAKARI BANK LTD |
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| 2.1.78 | 1 April 2022 |
Update Nepal Supported Banks for Account Chanel, remove banks. 977046 - Gandaki Bikas Bank Ltd Update on Cambodia Account Channel Remarks. Mandatory field(s): 1. Sender Address 2. Beneficiary Address 3. Sender ID Number 4. Beneficiary ID Number 5. Beneficiary DOB Update on Cambodia Cash Pickup Channel Remarks. Pickup code details for Wing (Cambodia) Limited Specialised Bank & Ly Hour Pay Pro Plc (LHPP) Update on the transaction limit for Cambodia Cash Pickup Channel from KHR 10,000,000.00 to KHR 4,000,000.00 Update on the transaction limit for Cambodia Ewallet Channel from KHR 4,000,000.00 to KHR 10,000,000.00 Update on India Account Channel and Real time transfer Channel Remarks Beneficiary Mobile Number is Mandatory for transaction to India. Update on Indonesia Cash pickup channel Transaction Turnaround Time. · Real-time: 24x7 (within 15 minutes) Update on Indonesia Cash pickup channel Validation / Verification and Remarks. Update Indonesia List of cash pickup outlet for Cash pick-up channel, add new outlet. CPBCA - Cash Pickup BCA CPALFA - Alfamart Update on Pakistan Account and Ewallet Channel Remarks. |
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| 2.1.79 | 27 April 2022 |
Update Vietnam Supported Banks for Account Chanel, add new banks 840067 - Indovina Bank Ltd 840116 - National Citizen Bank 840117 - Vietnam Public Joint Stock Commercial Bank 840118 - Hong Leong Bank Vietnam Limited Update Indonesia Ewallet Channel, ewallet name update EWNOVO Nobu E-Money (OVO) changed to EWNOVO OVO e-wallet Update Japan Supported Banks for Account Chanel 1. Remove bank(s): 8100004 - Mizuho Corporate Bank 8100031 - Commerzbank 8100036 - Depfa Bank PLC 8100043 - Itau Unibanco Bank 8100045 - Kankoku Gaikan 8100049 - Lloyds TSB Bank PLC 8100053 - Nova Scotia Bank 8100057 - Rabobank Nederland 8100059 - Royal Bank Of Scotland PLC 8100072 - Westlb AG Bank 8100093 - Gifu Bank 2. Bank Name updated: 8100009 Japan Net Bank to 8100009 PayPay Bank Corporation 3. Merging Banks
9100267 - THE AKOLA URBAN COOPERATIVE BANK LIMITED 9100268 - SMRITI NAGRIK SAHAKARI BANK MARYADIT Update India Account Channel and Real time transfer Channel Remarks, add new purpose code and update Indian Bank description 16711 Merchanting trade in Malaysia 16712 Merchanting trade in Abroad 'Export of Services' changed to 'Export realization other than transactions initiated from Nepal and Bhutan' 'Off site Software Exports' changed to 'Repair and maintenance of computer and software' |
Purpose
This document content provides business and / or pricing information to Tranglo’s business client (“Partner”) in regards to International Money Transfer service offered by Tranglo. To satisfy compliance requirement, Tranglo may ask partner to furnish supporting document for transaction payment purpose or the identity involved in the transaction. Tranglo reserve the rights to reject any transaction which Tranglo deemed to be high-risk or without supporting documents.
Document Note
This document intended for Tranglo’s Partner usage. This document can be construed as part of Schedule 3 Clause ii of Money Transfer Service Agreement signed between Tranglo and Partner and this document will be updated from time to time by Tranglo whenever the specification is updated. The content of this document is the sole property of Tranglo. Any reproduction of the content of this document without the written consent of the Tranglo is prohibited.
Disclaimer
The information in this document is provided as is basis, with no warranties whatsoever. The said information does not include any commercial warranty for any particular purpose, or any warranty otherwise arising out of any proposal, specification or sample. This document is provided for information purposes only.
Tranglo disclaims all liability, including liability for infringement of any proprietary rights, relating to the implementation of information presented in this document. Tranglo does not warrant or represent that such use will not infringe such rights.
Tranglo retains the right to make changes to this document.
Tranglo Support Contacts
| Level | Name | Contact | |
| Level 1 Escalation | ECS L1 | support_remittance@tranglo.com | +6013 250 7000 |
| Level 2 Escalation | L2 / SME | support.team@tranglo.com | +6013 659 0830 |
| Support Leader | Malaiarasen Chandra | malaiarasen.chandra@tranglo.com | +6011 3626 7104 |
Support Hours
| Organization | Business Hours | Days |
| Support | 24 / 7 | 365 Days |
Statement of Confidentiality
Tranglo Group (“Tranglo”) submits this document with the understanding that it will be held in the strictest confidence and will not be disclosed. No parts of this document should be duplicated or used for any purpose other than the evaluation of Tranglo’s service, without the prior written consent of Tranglo.