Service specification

Document history

Version Date of issue Comments
2.1.138 4 April 2024 Remove cash pick-up outlet from list of non-pickup anywhere outlets for Bangladesh

Add remarks for Singapore's real-time transfer channel
HSBC BANK (Singapore) Limited - 6500049 (Individual Payment)
HSBC Bank - 6500006 (Corporate Payment)
Citibank - 6500013 (International Wire)
Citibank Singapore Limited - 6500048 (only for SGD to SGD transactions)

Add remarks for China's e-wallet channel
Sender age must be between 16 to 74 (inclusive)

Update supported bank list in Vietnam's bank account channel
CIMB Vietnam - 840120
NH Moneygram - 840042
2.1.139 16 April 2024 Updated supported bank list for Mongolia's bank account channel
Change 'Agri Bank' to 'Arig Bank' (Issuer code: 976001)
Remove Capital Bank of Mongolia (976003) and Credit Bank (976006)

Updated website link for Mongolia's cash pick-up channel

Updated supported bank list for Indonesia's bank account channel

Add remarks for China's e-wallet channel under WeChatPay
Cancellation may take up to 48 hours

Remove ID type verification for country Azerbaijan, Djibouti, Jordan, Kazakhstan, Kyrgyzstan, Morocco, Moldova, Uzbekistan.
Remove "Sender ID type 3(Identification ID) only valid for Turkish National." from Account Verification.

Add new supported countries.

Update remarks for WechatPay.
Added in Get_Validation requirement.

Update validation for China E-wallet.
Both ALIPAY and WECHATPAY validation available.

2.1.140 18 April 2024 Updated supported bank list for Philippines bank account channel
Added CIMB Philippines - 63242

Updated details for India real time channel
Accounts that are not supported by IMPS will be processed via NEFT

Updated remarks for China E-Wallet channel
Remove WechatPay Get_Validation related remarks as no longer supported

Updated turnaround time details for Turkey bank account channel
Update threshold amount for FAST transactions to TRY 100,000

Update remarks for Philippines E-Wallet channel
Added details to guide customer on sending to GCash with International and Philippines phone numbers, and also verification of beneficiary account


This document content provides business and / or pricing information to Tranglo’s business client (“Partner”) in regards to International Money Transfer service offered by Tranglo. To satisfy compliance requirement, Tranglo may ask partner to furnish supporting document for transaction payment purpose or the identity involved in the transaction. Tranglo reserve the rights to reject any transaction which Tranglo deemed to be high-risk or without supporting documents.

Document Note

This document intended for Tranglo’s Partner usage. This document can be construed as part of Schedule 3 Clause ii of Money Transfer Service Agreement signed between Tranglo and Partner and this document will be updated from time to time by Tranglo whenever the specification is updated. The content of this document is the sole property of Tranglo. Any reproduction of the content of this document without the written consent of the Tranglo is prohibited.


The information in this document is provided as is basis, with no warranties whatsoever. The said information does not include any commercial warranty for any particular purpose, or any warranty otherwise arising out of any proposal, specification or sample. This document is provided for information purposes only.

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Tranglo Support Contacts

Level 1 EscalationECS 250 7000
Level 2 EscalationL2 / 659 0830
Support LeaderMalaiarasen 3626 7104

Support Hours

OrganizationBusiness HoursDays
Support24 / 7365 Days

Statement of Confidentiality

Tranglo Group (“Tranglo”) submits this document with the understanding that it will be held in the strictest confidence and will not be disclosed. No parts of this document should be duplicated or used for any purpose other than the evaluation of Tranglo’s service, without the prior written consent of Tranglo.