Privacy policy

Effective date: September 2, 2020

We care about your privacy. Check out our privacy policy for more information about how we collect, use, store, and protect your personal data when you use our websites or visit our official social media platforms or other online properties ("Sites") where we offer our pay-out or prepaid top up services ("Services").

Who Are We

We are Tranglo group of companies with our head office located at Unit 10-1, Tower 9, Avenue 5, Bangsar South, 8, Jalan Kerinchi, 59200 Kuala Lumpur, Malaysia.

For users in the European Union ("EU"), the European Economic Area ("EEA") or Switzerland, our designated representative in the EU is Tranglo Europe Limited, registered under the Data Protection Act with Information Commissioner's Office and an Authorised Payment Institution (API) under the Financial Conduct Authority.

What & Why

We collect and use the following information to provide our Services:

Account information. When you create an Account to use our Services, we collect and associate with your account, the information you provide to us. This data relates to identifiable corporate as well as natural persons and may include your name, national ID number (or passport number), email address, ID issue country, gender, nationality, postal address (including billing and shipping addresses), telephone number, email address, occupation, industry sector, financial account information, bank account number, date of birth, image of proof of address and a selfie video. For detailed information on the data we collect and how we use it, please see our Terms of Use.

Voluntary information. When you contact us to learn more about our Services or explore career opportunities with us; subscribe to our newsletter; access or use our Services; or contact our customer service, we may use personal information you provide to us to respond to your queries. This information may include your name, mailing address, and other information that you choose to provide to us.

Device information. We also collect information from and about the devices you use to access the Services. This includes IP addresses, the types of browsers and devices you use, the web page you visited before coming to our sites, and identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information to the Services.

Marketing. We will from time to time, send you promotional materials from us or on behalf of our affiliates and business partners. Users who receive these marketing materials can opt out at any time. If you do not want to receive marketing materials from us, simply unsubscribe or opt out of targeted ads.

Bases for processing your data. We collect and use the personal data described above for our legitimate business needs in order to provide you with reliable and secure Services you have requested from us or pursuant to our contract with you. We collect and use personal data to operate our Services; to analyse and improve our Services or additional products or services; to protect our Services and the rights of users and others to enforce the terms of the Services; and to ensure compliance with applicable laws and regulations. To the extent we process your personal data for other purposes, we ask for your consent in advance or require that our partners obtain such consent.

If you have questions about our privacy practices that are not addressed in this Privacy Policy, please contact us.

With whom

We may share your personal data information:

  • within the Tranglo Group of Companies;
  • with trusted third parties contractually obligated to provide us with support services;
  • with public authorities for business purposes or as required by law;
  • with businesses and members of the public, when data is aggregated and does not personally identify you; and
  • otherwise with your consent.

How

Cookies. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Cookies contain information that is transferred to your devices' hard drives. For detailed information on the cookies we use, please see our Cookie Policy.

Process. We may handle personal data or sets of personal data, by automated means or otherwise, for the collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, providing consultation, disclosure by transmission, authorized dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of personal data.

Security. We are serious about guarding the security of your personal information and the details of any transactions made to protect your data against loss, misuse and unauthorised disclosure, alteration or processing. We take appropriate organisational and maintain technical, physical, and administrative security measures including firewalls, data encryption, physical access controls to our data centres, and information access authorization controls. We use secure servers to store the information you give us (including your password) when you register an Account or place an order. Any personal data you provide to us online is securely encrypted.

Retention. The time period for which we keep information varies according to what the information is used for. In some cases, there are legal requirements to keep data for a minimum period. Unless there is a specific legal requirements for us to keep the information, we will retain it for no longer than is necessary for the purposes for which the data was collected or for which it is to be further processed.

User Controls. You may review your name, mobile number, gender, nationality, date of birth, ID number, ID issue country and profile picture after logging in to your Account by way of the mobile application or web browser. If you need to edit or update more detailed information, please contact us. If you do not have an Account or if you have questions about your Account information or other personal data, please contact us.

Where

Outside the EU and EEA. Our operations are supported by a network of computers, cloud-based servers, and other infrastructure and information technology. When transferring, storing and processing data from the EU, the EEA or Switzerland, we rely upon a variety of legal mechanisms, including contracts with our third party providers and affiliates and legal compliance with local data protection laws. By using our Sites and Services, you consent to your personal data being transferred to other countries, including countries that have different data protection rules than your country. Please contact us for more information about this.

Your Rights

You have the right to be informed whether your data is being processed and the right to withdraw your consent to us for processing of your personal data. You have the right to access your personal data, to rectify it and to restrict its processing, including personal data relating to other persons who may be identified from your personal data. If you are a user in the EU, EEA and Switzerland you also have the right to the erasure and portability of your personal data, and the right not to be subjected to automated decision-making. If you want to exercise those rights or find out more, please contact us.

Children's Privacy

Our Services are intended for a general audience and are not directed at individuals under the age of 16. We do not knowingly collect information from children or other individuals who are not legally able to use the Services. If we obtain actual knowledge that we have collected information from a child, we will promptly delete it, unless we are legally obligated to retain such data. If you believe that we have mistakenly or unintentionally collected information from a child, please contact us.

Changes

We may change this Privacy Policy from time to time to reflect changes to our privacy practices for our Services. The revised Privacy Policy will be effective as of the published Effective Date.

If we make a material change to the Privacy Policy, we will notify you in advance by posting notice of the change on our Sites and Services before the change becomes effective. We also may notify you of important changes to our Services and Service-related notices using email or other means.

Contact

If you have general questions about our Privacy Policy and practices or questions about your personal data, you may contact us.

Users have the right to lodge a complaint with the relevant data protection commissioner, should they find that their personal data has been processed in breach of local data protection laws.

Users in the EU, EEA and Switzerland have the right to lodge a complaint with the Supervisory Authority for data protection in their respective country otherwise to Information Commissioner's Office, should they find that we did not appropriately address their question or concern. We can be reached at Tranglo Europe Limited 107, Stirling Road, London N22 5BN.

Tranglo Group Entities

Tranglo Europe Ltd.
New Broad Street House, 35 New Broad Street, London, EC2M 1NH, United Kingdom.
Tranglo Pte Ltd 3 Temasek Avenue, Centennial Tower,
#34-45A, Singapore 039190.
PT Tranglo Indonesia
Menara BCA 45 Floor, JL M.H. Thamrin, No. 01, Jakarta Pusat 10310, Indonesia.
Tranglo Sdn. Bhd. Unit 10-1, Tower 9, Avenue 5, Bangsar South,
8, Jalan Kerinchi, 59200 Kuala Lumpur, Malaysia.
TreatsUp Sdn. Bhd. Unit 7-1 Lot B, Tower 9, Avenue 5, Bangsar South,
8, Jalan Kerinchi, 59200 Kuala Lumpur, Malaysia.