Cookie policy

Effective date: January 2, 2020

We may change this cookie policy from time to time to reflect changes to our cookie usage on our website and mobile applications. We do this because we always want our customers to know exactly what information we collect, how we use it, and under what circumstances, if any, we disclose it.

The revised cookie policy will be effective as of the published Effective Date.

What is a cookie?

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Cookies contain information that is transferred to your devices' hard drives.

Why do we use cookies?

Our website uses cookies to distinguish you from other users of our website. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you have provided to them or that they have collected from your use of their services. You consent to our cookies if you continue to use our website.

Do cookies hold my Personal Data?

Generally speaking, cookies do not contain personal data unless you have already given this information to the website.

What type of cookies do we use and for what purposes?

We use cookies which fall into the categories below. The cookies' expiration date varies, some expire within a few days, others after two years.

  • Essential Cookies These cookies are essential in order to enable you to move around the website and use their features.These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our Website.
  • Functional Cookies These cookies help to provide you with a better experience while using the website.These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Analytical Cookies These cookies allow us to evaluate how visitors use our website. They help us improve the way the Applications works.These cookies collect information in an anonymous form, including the number of visitors to the website. They also allow us to calculate how long you spend on the website and to see how you arrived at the website.

What are the cookies we use on our website?

Third Party cookies

We use third party cookies for advertising networks and providers of external services like web traffic analysis services, over which we have no control. These cookies are likely to be analytical cookies.

What type of cookies do our mobile applications use?

In addition to information explicitly provided by you, the Treatsup mobile applications collect usage, behavioural, analytical and troubleshooting (crash reporting) information. This information includes advertising identifiers for both Android and iOS. These identifiers are used to identify how a user initially found the app (e.g. through which advertising campaign) and for app analysis purposes.

  • Google Play Console We publish our mobile application on Google Play. The Google Play Console uses cookies to help us analyse how users use the mobile app and record data such as rate of installation and uninstallations of the app. It also provides an acquisition report on indicating the media source from where the users originate.General information on the Google privacy policy can be found here.
  • App Store Analytics We publish our mobile application on the App Store. The App Store Connect uses cookies to help us analyse how our mobile app is performing, such as number of downloads, which countries the installations take place and the iOS devices the users are using.General information on the Apple privacy policy can be found here.
  • Appsflyer We use Appsflyer, a web analytics service provided by Appsflyer Ltd. (‘Appsflyer'). Appsflyer uses cookies to help us analyse activities on our mobile application by sequence of events. Appsflyer also provides us with reports on organic traffic and the media source of the user.General information on the Appsflyer privacy policy can be found here.
  • Facebook Analytics We use Facebook Analytics, a web analytics service provided by Facebook Inc. Facebook Analytics uses cookies to help us analyse how users use the websites. Facebook uses the information that they have about your activity, such as the websites you visit and ads you see to measure the effectiveness and distribution of our ads and services, and understand the types of people who use our services and how people interact with our websites, apps and services. Facebook provides us with reports about the kinds of people visiting our website and how our conducive our website is in conveying our services.General information on Facebook privacy policy can be found here.

Blocking cookies

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Website.

All cookies are stored in the web browser until the web browser is closed.

To block Google Analytics cookies specifically, you can install the "Google Analytics Opt-out Browser Add-on provided by Google here.

To manage utilisation of your data by Facebook, you can set your privacy settings here.