Product Manager

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Product Specialist (Senior/Manager)

Role and Responsibilities

  • Work includes analyse market trend and needs, develop product accordingly base on partner banks availabilities.
  • This role is responsible to liaise with partner banks during integrations, study and documented on partner banks requirement to ensure high quality integration.
  • This role is responsible to understand Tranglo’s platform and able to guide customers to consume own system to ensure customer have smooth integration to production.
  • Expertise in trouble shooting combined with a solid understanding of how the application works in the environment is a key success factor.
  • Analyse on the process and flow to raise system or process enhancement on the current platform to achieve better results.
  • Experience on developing a new system from scratch will be an added advantage.
  • Lead, Guide, Manage team

More detailed technical info

  • Technical support involving bugs troubleshooting/investigation/rectification, log analysis, internal support request and system enhancement. Raise job request for debug/development job as applicable
  • Responsible for producing report for analysis.
  • Involving in computer network configuration and troubleshooting, including setting up VPN connection.
  • 2nd level system support and transaction monitoring and system alert handling
  • Check and track on billing report to ensure billing record performed accurately
  • Exception handling on billing issue to ensure billing record correct and can be reconciled
  • Cooperate with R&D or Software engineer to continue develop billing system
  • Coordinate on Application Programming Interface integration. Liaise with technical department and third party such as telco operator for requirement capturing and service delivering.

Qualifications and Education Requirements

  • Minimum experience 5 years in product integration, service delivery or 2nd Level System Support
  • Background in software development/ testing/ maintenance will be an added advantage.
  • Experience in Fintech will be an added advantage.
  • Understanding/overview of development, testing and deployment life cycle.
  • Minimal knowledge in SQL is a MUST.
  • Excellent communication and interpersonal skills.
  • Commitment to delivery, flexible and worked in a multinational environment.
  • Strong analytical / trouble shooting skills.
  • Self starting with excellent leadership and team building skills
  • Reliable and able to work independently.
  • Good command of English (written and spoken)
  • Malaysian

Location: Bangsar South, Kuala Lumpur

Up to RM10,000

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