Senior Product Specialist

Role and Responsibilities

Develop a comprehensive understanding of the entire product flow and continually identify areas for enhancement and workflow improvements.
Conduct detailed product and data analysis using transaction data to provide actionable insights.
Collaborate effectively with various departments, including business, technical, and customer support teams, to ensure seamless operations.
Proactively engage with suppliers to improve transaction success rates, performance, SLAs, and overall customer experience.
Manage enhancement and change requests by working closely with the technical and business analysis teams.
Demonstrate strong troubleshooting skills and a deep understanding of how a transaction flow works to ensure successful integration.
Ability to conduct product training for internal stakeholders.
Ability to lead and manage a team of product specialists, including mentoring, providing guidance, and ensuring the team's alignment with product goals and objectives.

Bachelor’s degree in Computer Science, Information Technology, Engineering, Data Science, Data Analytics, or a related field.
Proven experience in product management or related roles.
2–5 years of experience in the digital/tech industry.
Strong analytical skills with a data-driven mindset.
Self-motivated and capable of working effectively within a team and across the organization with minimal supervision, independently driving results toward agreed goals.
Understanding of the development, testing, and deployment life cycle.
Experience in Financial Services (Remittance) is a plus.
Basic knowledge of SQL and log tracking is an advantage.

Hybrid work arrangement.
Unlimited office pantry fruits, snacks, and drinks.
Exciting sports and engagement activities to strengthen employee bonding.
Transportation allowance.
Standard allowance for dental, optical, hospitalization, and insurance packages.