Submitting a complaint

Got a problem? We got your back!

If you experienced a problem with any of Tranglo's services, give us a chance to make it right.
Please contact us using any of the following methods:

We will look into your problem and do our best to provide you with a response as soon as possible. Do note if Tranglo is not the Remittance Service Provider you signed up with, we may not have the means to assist you.

Oh no, did we miss the mark?

If you are not satisfied with our response, you may refer your matter to the following authorities:

Tranglo entity you signed up withTranglo entity locationRegulatorRedress for complaints
Tranglo Sdn BhdMalaysiaBank Negara Malaysia (Central Bank of Malaysia)If you did not receive any response from us within 14 days or you are not satisfied with our final response, you may refer your matter to Bank Negara Malaysia (Central Bank of Malaysia) via BNMLINK.
Tranglo Pte LtdSingaporeMonetary Authority of SingaporeIf you believe there is a breach of any laws or regulations, you may report the breach to Monetary Authority of Singapore (MAS).
PT Tranglo IndonesiaIndonesiaBank IndonesiaWe will respond to you within 20 working days from receipt of your complaint. If required, we may need an additional 20 working days to respond to you. If you are not satisfied with our final response, you may refer your matter to Bank Indonesia and you must do so within 60 business days from the receipt of our final response.
Tranglo Europe LtdUnited KingdomFinancial Conduct AuthorityWe will respond to you within 15 working days from receipt of your complaint. In exceptional circumstances, we may only be able to respond to you 35 working days from receipt of your complaint. If you are not satisfied with our final response, you may refer your matter to Financial Ombudsman Service (FOS) and you must do so within 6 months from the receipt of our final response.