Service specification

Document history

Version	Date of issue	Comments
2.1.164	14 November 2024	Update China's transaction limit for e-wallet Maximum transactions per month - 15 Update China's transaction limit for China's Union Pay Bank Network Service Maximum per transaction CNY 19,999.99 Update China's transaction limit for China's Union Pay Card Network Service Maximum per transaction CNY 35,000.00 Update Japan's supported bank list for bank account Arida JA Bank - 8100209 Update United Kingdom's remarks for bank account · When sending to United Kingdom (GBP) Beneficiary Postcode must be valid, and consist of the correct outward codes and inward codes - Outward codes are: - 2 - 4 characters long - Always begins with a letter - May end with a number or a letter - Examples of outward codes include: - L1 - W1A - RH1 - RH10 - SE1P - Inward codes are: - Exactly 3 characters long - Always begins with a number - Examples of inward codes include: - 0NY - 7GZ - 7HF - 8JQ - Altogether, a complete UK Postcode should like the following: - L1 0NY - W1A 7GZ - RH1 7HF - RH10 7FH - SE1P 8JQ · Please refer to the following link for further information regarding the correct postcode format, as well as a full list of valid UK outward and inward codes: https://ideal-postcodes.co.uk/guides/uk-postcode-format Remove Hong Kong from service specification Update India's remarks for all transaction channels Transactions involving NGO/NPO/Charitable Institutions: a) Compliance screening will be triggered based on the names of the sender and beneficiary. b) If the sender/beneficiary is NOT an NGO/NPO/charitable institution, but the transaction purpose is related to charity, transaction will not be processed. c) If the sender/beneficiary is an NGO/NPO/charitable institution, and the transaction purpose is unrelated to charity (e.g., operational costs), transaction will be processed if supported with valid documentation. Transactions with Salary Payments Purpose: a) If transaction purpose is for salary payment, transaction cannot be processed further due to regulatory limitation in RBI guidelines.
2.1.165	27 November 2024	Add new supported country 1. Ivory Coast Update Sri Lanka maximum transaction limit for Bank and Cash Pickup transfer Maximum transaction limit has been updated from LKR 5,000.00 to LKR 15,000,000.00. Update Thailand Realtimes transactions limits Updated transactions limits for Kasikorn Bank (6600007), Siam Commercial Bank (6600009), and the rest of the other supported banks. Update Thailand's supported bank list for Realtimes Remove HONG KONG & SHANGHAI CORPORATION LIMITED (HSBC) - 6600022 from the supported bank list. Update Account Verification for Uzbekistan Cash Pickup Beneficiary’s name must be spelled as per the first page of their Green Passport, following the Uzbek spelling order.
2.1.166	16 December 2024	Update United Kingdom's validation/verification description for bank account · When inserting the IBAN account number, please ensure that the sort code is compatible with Faster Payments Service (FPS) · The sort code in the IBAN account number can be found in the middle, of the entire account number. It is the 6 digits right after the Bank Code. Please refer to the example below, and take note of the underlined text: · GB15HBUK40127612345678 · You can check if your sort code is valid by visiting the following website: https://newseventsinsights.wearepay.uk/sort-code-checker Update Nepal's supported bank list for bank account Remove the following banks: 977138 - Sagarmatha Finance Ltd 977140 - Subhechha Bikash Bank Ltd Update Cambodia's USD supported bank list for bank account Cambodia Public Bank PLC (USD) - 8550054 (highlighted in bold because can support up to USD 10,000) Update India's remarks for cash pickup Sender age must be age 18 and above Update Egypt's remarks for cash pickup Sender age must be age 18 and above Update Japan's supported bank list for cash pickup Add Kinokuni Shinkin Bank - 8100210 Update Nepal's supported outlets for cash pickup Remove CPESEWA Update Philippines' transaction turnaround time for bank account 1) Instapay · Instant real-time * (Within 15 minutes). Transaction can be done on 24 x 7 basis (Highlighted in Bold and Italic as below). · Instant real-time * (Within 15 minutes). Transaction can be done on 24 x 7 basis (Highlighted in Italic as below) for amount under PHP 50,000. 2) Pesonet · T+1 Philippines Banking day for transaction received before 12.00pm (Mon-Fri) GMT +8 for amount above PHP 50,000. · T+2 Philippines Banking day for transaction received after 12.00pm (Mon-Fri) GMT +8 for amount above PHP 50,000. . May take up to T+3 Philippines Banking day to complete refund process from rural banks (Highlighted in Underline as below).

Purpose

This document content provides business and / or pricing information to Tranglo’s business client (“Partner”) in regards to International Money Transfer service offered by Tranglo. To satisfy compliance requirement, Tranglo may ask partner to furnish supporting document for transaction payment purpose or the identity involved in the transaction. Tranglo reserve the rights to reject any transaction which Tranglo deemed to be high-risk or without supporting documents.

Document Note

This document intended for Tranglo’s Partner usage. This document can be construed as part of Schedule 3 Clause ii of Money Transfer Service Agreement signed between Tranglo and Partner and this document will be updated from time to time by Tranglo whenever the specification is updated. The content of this document is the sole property of Tranglo. Any reproduction of the content of this document without the written consent of the Tranglo is prohibited.

Disclaimer

The information in this document is provided as is basis, with no warranties whatsoever. The said information does not include any commercial warranty for any particular purpose, or any warranty otherwise arising out of any proposal, specification or sample. This document is provided for information purposes only.

Tranglo disclaims all liability, including liability for infringement of any proprietary rights, relating to the implementation of information presented in this document. Tranglo does not warrant or represent that such use will not infringe such rights.

Tranglo retains the right to make changes to this document.

Tranglo Support Contacts

Level	Name	Email	Contact
Level 1 Escalation	ECS L1	[email protected]	+6013 250 7000
Level 2 Escalation	L2 / SME	[email protected]	+6013 659 0830
Support Leader	Malaiarasen Chandra	[email protected]	+6011 3626 7104

Support Hours

Organization	Business Hours	Days
Support	24 / 7	365 Days

Statement of Confidentiality

Tranglo Group (“Tranglo”) submits this document with the understanding that it will be held in the strictest confidence and will not be disclosed. No parts of this document should be duplicated or used for any purpose other than the evaluation of Tranglo’s service, without the prior written consent of Tranglo.