Service specification

Document history

Version	Date of issue	Comments
2.1.166	16 December 2024	Update United Kingdom's validation/verification description for bank account · When inserting the IBAN account number, please ensure that the sort code is compatible with Faster Payments Service (FPS) · The sort code in the IBAN account number can be found in the middle, of the entire account number. It is the 6 digits right after the Bank Code. Please refer to the example below, and take note of the underlined text: · GB15HBUK40127612345678 · You can check if your sort code is valid by visiting the following website: https://newseventsinsights.wearepay.uk/sort-code-checker Update Nepal's supported bank list for bank account Remove the following banks: 977138 - Sagarmatha Finance Ltd 977140 - Subhechha Bikash Bank Ltd Update Cambodia's USD supported bank list for bank account Cambodia Public Bank PLC (USD) - 8550054 (highlighted in bold because can support up to USD 10,000) Update India's remarks for cash pickup Sender age must be age 18 and above Update Egypt's remarks for cash pickup Sender age must be age 18 and above Update Japan's supported bank list for cash pickup Add Kinokuni Shinkin Bank - 8100210 Update Nepal's supported outlets for cash pickup Remove CPESEWA Update Philippines' transaction turnaround time for bank account 1) Instapay · Instant real-time * (Within 15 minutes). Transaction can be done on 24 x 7 basis (Highlighted in Bold and Italic as below). · Instant real-time * (Within 15 minutes). Transaction can be done on 24 x 7 basis (Highlighted in Italic as below) for amount under PHP 50,000. 2) Pesonet · T+1 Philippines Banking day for transaction received before 12.00pm (Mon-Fri) GMT +8 for amount above PHP 50,000. · T+2 Philippines Banking day for transaction received after 12.00pm (Mon-Fri) GMT +8 for amount above PHP 50,000. . May take up to T+3 Philippines Banking day to complete refund process from rural banks (Highlighted in Underline as below).
2.1.167	27 December 2024	Updated Nepal's list of supported e-wallet services for e-wallet channel Remove: ICASH E-Wallet (EWICASH) SAJILO PAY E-Wallet (EWSAJILO) Updated Japan's list of supported banks for bank account channel JA Arida Bank - 8100209 Updated Australia's remarks for bank account channel To view all BSB codes for Australia, kindly refer to the link below to get the necessary information: https://docs.google.com/spreadsheets/d/1-8MpAQvtekRxklYIV8Y0nMwqZRZ5U3KCEdspjFF-rn8/edit?pli=1&gid=435750939#gid=435750939 Updated Australia's list of supported banks for bank account channel ING Bank - 610026 Members Equity Bank - 610028 Australia Post - 610045 Bank of Us - 610047 Bank of Communications - 610050 Great Southern Bank - 610060 Gateway Bank Limited - 610066 The Mutual Bank - 610075 Taiwan Business Bank - 610092 Remove the following: ME Bank - 610146 The Mutual Bank - 610147 Updated China's e-wallet remarks for Alipay e-wallet channel Replace old URL under "Reference 2" with https://www.tranglo.com/wp-content/themes/tranglo3/dist/images/dev/spec/weixin2025.png Updated Nepal's list of supported banks for bank account and real-time channel Remove: Karnali Bikash Bank - 977063 KARNALI DEVELOPMENT BANK - 977063 Updated Vietnam's transaction turnaround time for bank account channel · T+0 Vietnam banking days for Traditional Rail (Use Account Number) before 4.00PM Vietnam Time. Highlighted with * · T+1 Vietnam banking days for Traditional Rail (Use Account Number) after 4.00PM Vietnam Time. Highlighted with * Updated Nepal's transaction turnaround time for bank account channel · T+0 business day for transaction processed and credited before 10.00pm (Sun-Fri) Nepal timezone, GMT +5.45 · T+1 business days for transaction processed and credited after 10.00pm (Sun - Fri) Nepal timezone, GMT +5.45 · If the transaction fall under T+1, transaction final status shall received T+1 business day.
2.1.168	03 Jan 2025	Update Morocco's Transaction Limit for bank account · Change the minimum limit from MAD 1.00 to MAD 20.00 · Remove Compliance accumulated limit details Update Singapore's cut off time for bank account · Change cut off time for bank transfer from 5.00pm to 4.40pm Update India's Direct to Bank method description for NRE (Non-Residential External) channel · Add new info, NRE (Non-Residential External) is an account that allows an NRI (Non-Resident Indian) to park foreign earnings in India with Indian denomination (INR) Update Philippines's Cash Pickup channel remarks · Add cash pickup outlet issuer codes list which allows cancellation using do_cancellation method for unclaimed transaction Update Transaction Limit for Ewallet channel under country Benin, Cameroon, Democratic Republic of the Congo, Ethiopia, Gambia, Guinea, Guinea-Bissau, Ivory Coast, Kenya, Liberia, Madagascar, Malawi, Morocco, Rwanda, Senegal, Tanzania, Uganda, Zambia. · Remove Compliance accumulated limit details. · Add new info, "Transaction that exceed beneficiary daily and/or monthly limit will be rejected by the mobile agent." Update Transaction Limit for Bank channel under country Mali, Nigeria. · Remove Compliance accumulated limit details. · Add new info, "Transaction that exceed beneficiary daily limit will be rejected by the beneficiary bank." Add Maximum per Daily limit for Ewallet channel under country Cameroon, Ethiopia, Gambia, Ivory Coast, Kenya, Madagascar, Malawi, Mali, Nigeria, Rwanda, Tanzania. Remove China Union Pay Bank Network Service

Purpose

This document content provides business and / or pricing information to Tranglo’s business client (“Partner”) in regards to International Money Transfer service offered by Tranglo. To satisfy compliance requirement, Tranglo may ask partner to furnish supporting document for transaction payment purpose or the identity involved in the transaction. Tranglo reserve the rights to reject any transaction which Tranglo deemed to be high-risk or without supporting documents.

Document Note

This document intended for Tranglo’s Partner usage. This document can be construed as part of Schedule 3 Clause ii of Money Transfer Service Agreement signed between Tranglo and Partner and this document will be updated from time to time by Tranglo whenever the specification is updated. The content of this document is the sole property of Tranglo. Any reproduction of the content of this document without the written consent of the Tranglo is prohibited.

Disclaimer

The information in this document is provided as is basis, with no warranties whatsoever. The said information does not include any commercial warranty for any particular purpose, or any warranty otherwise arising out of any proposal, specification or sample. This document is provided for information purposes only.

Tranglo disclaims all liability, including liability for infringement of any proprietary rights, relating to the implementation of information presented in this document. Tranglo does not warrant or represent that such use will not infringe such rights.

Tranglo retains the right to make changes to this document.

Tranglo Support Contacts

Level	Name	Email	Contact
Level 1 Escalation	ECS L1	[email protected]	+6013 250 7000
Level 2 Escalation	L2 / SME	[email protected]	+6013 659 0830
Support Leader	Malaiarasen Chandra	[email protected]	+6011 3626 7104

Support Hours

Organization	Business Hours	Days
Support	24 / 7	365 Days

Statement of Confidentiality

Tranglo Group (“Tranglo”) submits this document with the understanding that it will be held in the strictest confidence and will not be disclosed. No parts of this document should be duplicated or used for any purpose other than the evaluation of Tranglo’s service, without the prior written consent of Tranglo.