Service specification

Document history

Version	Date of issue	Comments
2.1.170	18 Feb 2025	Updated Australia's remarks description for bank account channel 2. Mandatory field(s) for Australia Bank Transfer: i) Bank Branch Code (must be filled in with BSB code) Updated Sri Lanka's transaction limit description for bank account channel Remove daily limit of LKR 15,000,000.00 Updated Indonesia's supported bank list for bank account channel Removed BANK ROYAL INDONESIA - 501 Updated China's WeChatPay remarks description for e-wallet channel - Remittance is only supported for close family being: a) Spouse b) Parents c) Children d) Siblings e) Grandparents f) Grandchildren - For assistance in deciding the correct purpose code, you may reach out to [email protected] Updated Sri Lanka's remarks description for bank account channel When a remittance is made in favor of a corporate entity, the transaction will be automatically placed on hold by the beneficiary bank. 1. Beneficiary bank will be automatically notified. 2. The beneficiary will be contacted by their bank branch to provide necessary documents, such as invoices or sales agreements. 3. Branch bank verify the documents with the established KYC details of the customer prior to crediting. Updated Malaysia's list of supported banks for real-time transfer channel Added KAYAAKU by FINEXUS CARD SDN BHD - 6000061 Updated United Arab Emirates' remarks description for bank account channel Sender ID expiry date is mandatory.
2.1.171	5 Mar 2025	Adding New Channel For China Alipay Bank Card Solution Updated Japan's list of supported banks for bank channel Add Saikyo Shinkin Bank - 8100211 Update Cambodia Validation details Account validation is available on USD Rail only. Update list of supported Cambodia Banks to be validated Foreign Trade Bank of Cambodia (USD) 8550052 Canadia Bank PLC (USD) 8550055 Cambodia Asia Bank LTD (USD) 8550057 May Bank (Cambodia) PLC (USD) 8550058 Advanced Bank of Asia LTD (USD) 8550061 Acleda Bank (USD) 8550064 Vattanac Bank (USD) 8550065 Shinhan Bank Cambodia Plc (USD) 8550067 SATHAPANA BANK PLC (USD) 8550068 Phnom Penh Commercial Bank (USD) 8550069 Bank for Investment and Development of Cambodia Plc (USD) 8550073 Bank of China Limted Phnom Penh Branch (USD) 8550076 Cambodia Post Bank PLC (USD) 8550084 Phillip Bank PLC (USD) 8550086 Bred Bank PLC (USD) 8550089 Prince Bank Plc. (USD) 8550092 AMK MFI (USD) 8550096 Woori Bank (Cambodia) PLC (USD) 8550097 AMRET MFI (USD) 8550099 PRASAC MFI (USD) 8550101 LOLC MFI (USD) 8550102 Update China's e-wallet remarks for WeChat e-wallet channel Sender can send the transaction to self when the beneficiary name is same with sender name along side relationship = self and choosing purpose code 21220 Worker's Remittances Update Bank channel remarks for all SEPA countries Beneficiary address (bAddress) must be the full address registered with the beneficiary bank. Updated China's Ewallet transaction limit description for WeChat Maximum Transaction Limit is seperated by Sending Country Remove Ghana from service specs as it is suspended since 2023 October Updated Indonesia's list of supported banks for bank account and Ewallet Channel Remove: IMKas - 62013 IMkas - EWIMKAS
2.1.172	5 Mar 2025	Added new corridor Added Saudi Arabia - Telegraphic Transfer (TT) Payment channel Updated Australia's remarks description for bank account channel Remove: 2. Mandatory field(s) for Australia Bank Transfer: a) Sender Address b) Sender City c) Sender Postcode d) Beneficiary Address e) Beneficiary City f) Beneficiary Province Code g) Beneficiary Regency Code h) Beneficiary Postcode i) Bank Branch Code (must be filled in with BSB code) Updated China's Alipay transaction limit for e-wallet channel CNY 600,000 for FAMILY_SUPPORT / SALARY TRANSFER (Maximum per calendar year) Updated Tanzania's list of e-wallet services for e-wallet channel Tigo Tanzania - EWTZTGO Updated payout code sample for Bangladesh cash pick-up channel ISLAMI BANK BANGLADESH LIMITED - 111114903712/G0961234565789 Updated transaction turnaround time description for Japan's telegraphic transfer (TT) payment channel T+5 Banking days for transaction processed and credited before 6.00pm (Mon-Fri) GMT +8 Updated transaction turnaround time description for Vietnam's telegraphic transfer (TT) payment channel T+5 Banking days for transaction processed and credited before 6.00pm (Mon-Fri) GMT +8 Updated remarks description for Egypt bank account and cash pick-up channel Sender ID expiry date is mandatory

Purpose

This document content provides business and / or pricing information to Tranglo’s business client (“Partner”) in regards to International Money Transfer service offered by Tranglo. To satisfy compliance requirement, Tranglo may ask partner to furnish supporting document for transaction payment purpose or the identity involved in the transaction. Tranglo reserve the rights to reject any transaction which Tranglo deemed to be high-risk or without supporting documents.

Document Note

This document intended for Tranglo’s Partner usage. This document can be construed as part of Schedule 3 Clause ii of Money Transfer Service Agreement signed between Tranglo and Partner and this document will be updated from time to time by Tranglo whenever the specification is updated. The content of this document is the sole property of Tranglo. Any reproduction of the content of this document without the written consent of the Tranglo is prohibited.

Disclaimer

The information in this document is provided as is basis, with no warranties whatsoever. The said information does not include any commercial warranty for any particular purpose, or any warranty otherwise arising out of any proposal, specification or sample. This document is provided for information purposes only.

Tranglo disclaims all liability, including liability for infringement of any proprietary rights, relating to the implementation of information presented in this document. Tranglo does not warrant or represent that such use will not infringe such rights.

Tranglo retains the right to make changes to this document.

Tranglo Support Contacts

Level	Name	Email	Contact
Level 1 Escalation	ECS L1	[email protected]	+6013 250 7000
Level 2 Escalation	L2 / SME	[email protected]	+6013 659 0830
Support Leader	Malaiarasen Chandra	[email protected]	+6011 3626 7104

Support Hours

Organization	Business Hours	Days
Support	24 / 7	365 Days

Statement of Confidentiality

Tranglo Group (“Tranglo”) submits this document with the understanding that it will be held in the strictest confidence and will not be disclosed. No parts of this document should be duplicated or used for any purpose other than the evaluation of Tranglo’s service, without the prior written consent of Tranglo.