Service specification

Document history

Version	Date of issue	Comments
2.1.168	03 Jan 2025	Update Morocco's Transaction Limit for bank account · Change the minimum limit from MAD 1.00 to MAD 20.00 · Remove Compliance accumulated limit details Update Singapore's cut off time for bank account · Change cut off time for bank transfer from 5.00pm to 4.40pm Update India's Direct to Bank method description for NRE (Non-Residential External) channel · Add new info, NRE (Non-Residential External) is an account that allows an NRI (Non-Resident Indian) to park foreign earnings in India with Indian denomination (INR) Update Philippines's Cash Pickup channel remarks · Add cash pickup outlet issuer codes list which allows cancellation using do_cancellation method for unclaimed transaction Update Transaction Limit for Ewallet channel under country Benin, Cameroon, Democratic Republic of the Congo, Ethiopia, Gambia, Guinea, Guinea-Bissau, Ivory Coast, Kenya, Liberia, Madagascar, Malawi, Morocco, Rwanda, Senegal, Tanzania, Uganda, Zambia. · Remove Compliance accumulated limit details. · Add new info, "Transaction that exceed beneficiary daily and/or monthly limit will be rejected by the mobile agent." Update Transaction Limit for Bank channel under country Mali, Nigeria. · Remove Compliance accumulated limit details. · Add new info, "Transaction that exceed beneficiary daily limit will be rejected by the beneficiary bank." Add Maximum per Daily limit for Ewallet channel under country Cameroon, Ethiopia, Gambia, Ivory Coast, Kenya, Madagascar, Malawi, Mali, Nigeria, Rwanda, Tanzania. Remove China Union Pay Bank Network Service
2.1.169	20 Jan 2025	Update Cambodia's list of supported banks for bank account channel Wing Bank (8550105) - KHR Wing Bank (USD) (8550106) - USD Update Bangladesh's list of supported cash pickup outlets Add a website URL for Agrani Bank Limited (CPAGN): https://www.agranibank.org/index.php/locator/branches Update Australia's list of supported banks Remove Great Southern Bank - 610139 Update Indonesia's list of supported banks Remove Mizuho Indonesia - 048 Update China's Alipay transaction limit details for e-wallet channel FAMILY_SUPPORT / SALARY TRANSFER maximum transactions per month - 15 Update Nepal's transaction limit details for bank account, cash-pickup and e-wallet channel. Real-time transfer: Maximum per Transaction NPR 7,000,000.00 Minimum per Transaction NPR 10.00 Compliance accumulated limit NPR 1,000,000.00 per day per beneficiary Cash-pickup: Compliance accumulated limit NPR 1,000,000.00 per day per beneficiary E-Wallet: Compliance accumulated limit NPR 1,000,000.00 per day per beneficiary Update South Korea's remarks for bank account channel. Remove the following statements: - Applicable to both individual and corporate beneficiary. - For transaction that did not use Business Payout Purpose Code will be treated as Normal Payout, any value more than 6 million KRW will be rejected. Update Sri Lanka's transaction limit details for bank account channel Daily Limit LKR 15,000,000.00 Update Sri Lanka's transaction turnaround time for bank account channel. Transaction received before 1.00 PM will be credited the same business day (Mon- Fri) GMT +5.5
2.1.170	18 Feb 2025	Updated Australia's remarks description for bank account channel 2. Mandatory field(s) for Australia Bank Transfer: i) Bank Branch Code (must be filled in with BSB code) Updated Sri Lanka's transaction limit description for bank account channel Remove daily limit of LKR 15,000,000.00 Updated Indonesia's supported bank list for bank account channel Removed BANK ROYAL INDONESIA - 501 Updated China's WeChatPay remarks description for e-wallet channel - Remittance is only supported for close family being: a) Spouse b) Parents c) Children d) Siblings e) Grandparents f) Grandchildren - For assistance in deciding the correct purpose code, you may reach out to [email protected] Updated Sri Lanka's remarks description for bank account channel When a remittance is made in favor of a corporate entity, the transaction will be automatically placed on hold by the beneficiary bank. 1. Beneficiary bank will be automatically notified. 2. The beneficiary will be contacted by their bank branch to provide necessary documents, such as invoices or sales agreements. 3. Branch bank verify the documents with the established KYC details of the customer prior to crediting. Updated Malaysia's list of supported banks for real-time transfer channel Added KAYAAKU by FINEXUS CARD SDN BHD - 6000061 Updated United Arab Emirates' remarks description for bank account channel Sender ID expiry date is mandatory.

Purpose

This document content provides business and / or pricing information to Tranglo’s business client (“Partner”) in regards to International Money Transfer service offered by Tranglo. To satisfy compliance requirement, Tranglo may ask partner to furnish supporting document for transaction payment purpose or the identity involved in the transaction. Tranglo reserve the rights to reject any transaction which Tranglo deemed to be high-risk or without supporting documents.

Document Note

This document intended for Tranglo’s Partner usage. This document can be construed as part of Schedule 3 Clause ii of Money Transfer Service Agreement signed between Tranglo and Partner and this document will be updated from time to time by Tranglo whenever the specification is updated. The content of this document is the sole property of Tranglo. Any reproduction of the content of this document without the written consent of the Tranglo is prohibited.

Disclaimer

The information in this document is provided as is basis, with no warranties whatsoever. The said information does not include any commercial warranty for any particular purpose, or any warranty otherwise arising out of any proposal, specification or sample. This document is provided for information purposes only.

Tranglo disclaims all liability, including liability for infringement of any proprietary rights, relating to the implementation of information presented in this document. Tranglo does not warrant or represent that such use will not infringe such rights.

Tranglo retains the right to make changes to this document.

Tranglo Support Contacts

Level	Name	Email	Contact
Level 1 Escalation	ECS L1	[email protected]	+6013 250 7000
Level 2 Escalation	L2 / SME	[email protected]	+6013 659 0830
Support Leader	Malaiarasen Chandra	[email protected]	+6011 3626 7104

Support Hours

Organization	Business Hours	Days
Support	24 / 7	365 Days

Statement of Confidentiality

Tranglo Group (“Tranglo”) submits this document with the understanding that it will be held in the strictest confidence and will not be disclosed. No parts of this document should be duplicated or used for any purpose other than the evaluation of Tranglo’s service, without the prior written consent of Tranglo.