Service specification

Document history

Version Date of issue Comments
2.1.135 1 March 2024 Update Japan's supported bank list for bank account channel
The Kyoto Chuo Shinkin Bank - 8100205
The Kyoto Shinkin Bank - 8100206
2.1.136 13 March 2024 Added new banks in India's bank/NRE account channel
Guardian Souharda Sahakari Bank Niyamita - 9100278
Saptagiri Grameena Bank - 9100279

Added remarks for Singapore's real-time transfer channel
Maybank Singapore Limited - 6500054 (Individual Payment)
Malayan Banking Berhad - 6500008 (Corporate Payment)

Updated transaction limit remarks for Nepal's cash pick-up channel
Maximum per transaction for foreigners NPR 99,000.00; Bank cheque will be issued to the beneficiary if above NRP 99,000.00

Updated remarks for Nepal's cash pick-up channel
For Foreigners:
1. Foreigners are only allowed to claim their funds at Everest Bank Limited, Ipay, E-Sewa, and City Express.
2. For City Express, sender and receiver must be from the same country for pick up.
3. Information required:
a) Relationship between sender and beneficiary
b) Passport No. and name (must match in the system)
2.1.137 21 March 2024 Add new cash pick-up points column for Djibouti
La Poste de Djibouti

Add new cash pick-up points column for Kazakhstan
BANK RBK

Add new cash pick-up points column for Uzbekistan
XALQ BANK UZBEKISTAN
GARANT BANK
QISHLOQ QURILISH BANK
TRUST BANK

Add new cash pick-up points column for Moldova
Agroindbank
BPay e-wallet
EnergBank
EuroCreditBank
Moldindconbank
Post of Moldova
Victoria Bank

Add new cash pick-up points column for Morocco
AL BARID

Add new cash pick-up points column for Azerbaijan
INTERNATIONAL BANK OF AZERBAIJAN OJSC
BANK RESPUBLIKA OJSC
NAKHCHIVANBANK OJSC
AFB BANK ASC
EXPRESS BANK AZERBAYCAN OJSC
XALQ BANK
Bank BTB
BANK OF BAKU
TURAN BANK

Add new cash pick-up points column for Kyrgystan
Doscredo
Bakai Bank
Bai Tushum
Commercial Bank Kyrguzstan
Aiyl Bank
Kyrgyzkommerts Bank
Capital Bank
Finance Credit Bank
Finca Bank
RSK Bank
KSB Bank

Add new cash pick-up points column for Jordan
SWISS EXCHANGE
MUSHARBASH EXCHANGE
ABU SHEIKHA EXCHANGE
HAMZA EXCHANGE
HALIL AL RAHMAN EXCHANGE
SAUDI EXCHANGE
AL ALAMI EXCHANGE
ALAWNEH EXCHANGE
SADAT & HINI EXCHANGE
ZAMZAM EXCHANGE

Update transaction limit for Bangladesh's e-wallet channel
Maximum per Transaction BDT 250,000.00

Purpose

This document content provides business and / or pricing information to Tranglo’s business client (“Partner”) in regards to International Money Transfer service offered by Tranglo. To satisfy compliance requirement, Tranglo may ask partner to furnish supporting document for transaction payment purpose or the identity involved in the transaction. Tranglo reserve the rights to reject any transaction which Tranglo deemed to be high-risk or without supporting documents.

Document Note

This document intended for Tranglo’s Partner usage. This document can be construed as part of Schedule 3 Clause ii of Money Transfer Service Agreement signed between Tranglo and Partner and this document will be updated from time to time by Tranglo whenever the specification is updated. The content of this document is the sole property of Tranglo. Any reproduction of the content of this document without the written consent of the Tranglo is prohibited.

Disclaimer

The information in this document is provided as is basis, with no warranties whatsoever. The said information does not include any commercial warranty for any particular purpose, or any warranty otherwise arising out of any proposal, specification or sample. This document is provided for information purposes only.

Tranglo disclaims all liability, including liability for infringement of any proprietary rights, relating to the implementation of information presented in this document. Tranglo does not warrant or represent that such use will not infringe such rights.

Tranglo retains the right to make changes to this document.

Tranglo Support Contacts

LevelNameEmailContact
Level 1 EscalationECS L1support_remittance@tranglo.com+6013 250 7000
Level 2 EscalationL2 / SMEsupport.team@tranglo.com+6013 659 0830
Support LeaderMalaiarasen Chandramalaiarasen.chandra@tranglo.com+6011 3626 7104

Support Hours

OrganizationBusiness HoursDays
Support24 / 7365 Days

Statement of Confidentiality

Tranglo Group (“Tranglo”) submits this document with the understanding that it will be held in the strictest confidence and will not be disclosed. No parts of this document should be duplicated or used for any purpose other than the evaluation of Tranglo’s service, without the prior written consent of Tranglo.