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Service specification

Document history
Version Date of issue Comments
2.1.162 30 October 2024 Addition of new supported countries
1. Oman
2. Bahrain
3. Qatar

Addition of new supported channel - Cash Pickup
1. United Arab Emirates (UAE)

Pakistan Bank Account transactions supporting non-IBAN accounts
Pakistan Bank Account transactions now support both IBAN and non-IBAN account numbers

Update in Cambodia supported transaction limit
Cambodia Public Bank PLC (USD) (Issuer code: 8550054) maximum transaction limit has been updated from USD 10,000 to USD 2,500

Update in Vietnam supported bank name
The bank 'NHTMCP Buu Dien Lien Viet' (Issuer Code: 840030) has officially updated their name to 'NHTMCP Loc Phat Viet Nam'. Alternatively known as 'Fortune Vietnam Joint Stock Commercial Bank'
2.1.163 6 November 2024 Update Indonesia's validation, remarks and list of cash pickup outlets for cash pickup
Validation:
CPPTPOS:
· Beneficiary Province and Regency will be validated as per the KTP / Indonesia National ID to verify the beneficiary.
· For non Indonesian Resident, validation will be done using their Passport during the cash collection

Remarks:
CPPTPOS:
· Unclaimed Transaction will be expired after 90 Calendar days.

List of cash pickup outlets:
POS Indonesia | CPPTPOS | http://www.posindonesia.co.id | 6160699918474

Update Uzbekistan's account verification description for cash pickup
Beneficiary’s middle name/father’s name/patronymic name should not be included in the Beneficiary’s name.
Example: If the beneficiary’s name is ‘Vladimir Antonovich Ivanov’, the name to be passed is as follows:
First name: Vladimir
Last name: Ivanov

Added new countries' service specification information
Rwanda
Guinea Bissau
Tanzania
Malawi
Guinea
Benin
Gambia
Cameroon
Democratic Republic of the Congo
2.1.164 14 November 2024 Update China's transaction limit for e-wallet
Maximum transactions per month - 15

Update China's transaction limit for China's Union Pay Bank Network Service
Maximum per transaction CNY 19,999.99

Update China's transaction limit for China's Union Pay Card Network Service
Maximum per transaction CNY 35,000.00

Update Japan's supported bank list for bank account
Arida JA Bank - 8100209

Update United Kingdom's remarks for bank account
· When sending to United Kingdom (GBP) Beneficiary Postcode must be valid, and consist of the correct outward codes and inward codes
- Outward codes are:
- 2 - 4 characters long
- Always begins with a letter
- May end with a number or a letter
- Examples of outward codes include:
- L1
- W1A
- RH1
- RH10
- SE1P

- Inward codes are:
- Exactly 3 characters long
- Always begins with a number
- Examples of inward codes include:
- 0NY
- 7GZ
- 7HF
- 8JQ

- Altogether, a complete UK Postcode should like the following:
- L1 0NY
- W1A 7GZ
- RH1 7HF
- RH10 7FH
- SE1P 8JQ

· Please refer to the following link for further information regarding the correct postcode format, as well as a full list of valid UK outward and inward codes: https://ideal-postcodes.co.uk/guides/uk-postcode-format

Remove Hong Kong from service specification

Update India's remarks for all transaction channels
Transactions involving NGO/NPO/Charitable Institutions:
a) Compliance screening will be triggered based on the names of the sender and beneficiary.
b) If the sender/beneficiary is NOT an NGO/NPO/charitable institution, but the transaction purpose is related to charity, transaction will not be processed.
c) If the sender/beneficiary is an NGO/NPO/charitable institution, and the transaction purpose is unrelated to charity (e.g., operational costs), transaction will be processed if supported with valid documentation.

Transactions with Salary Payments Purpose:
a) If transaction purpose is for salary payment, transaction cannot be processed further due to regulatory limitation in RBI guidelines.

Purpose

This document content provides business and / or pricing information to Tranglo’s business client (“Partner”) in regards to International Money Transfer service offered by Tranglo. To satisfy compliance requirement, Tranglo may ask partner to furnish supporting document for transaction payment purpose or the identity involved in the transaction. Tranglo reserve the rights to reject any transaction which Tranglo deemed to be high-risk or without supporting documents.

Document Note

This document intended for Tranglo’s Partner usage. This document can be construed as part of Schedule 3 Clause ii of Money Transfer Service Agreement signed between Tranglo and Partner and this document will be updated from time to time by Tranglo whenever the specification is updated. The content of this document is the sole property of Tranglo. Any reproduction of the content of this document without the written consent of the Tranglo is prohibited.

Disclaimer

The information in this document is provided as is basis, with no warranties whatsoever. The said information does not include any commercial warranty for any particular purpose, or any warranty otherwise arising out of any proposal, specification or sample. This document is provided for information purposes only.

Tranglo disclaims all liability, including liability for infringement of any proprietary rights, relating to the implementation of information presented in this document. Tranglo does not warrant or represent that such use will not infringe such rights.

Tranglo retains the right to make changes to this document.

Tranglo Support Contacts

LevelNameEmailContact
Level 1 EscalationECS L1[email protected]+6013 250 7000
Level 2 EscalationL2 / SME[email protected]+6013 659 0830
Support LeaderMalaiarasen Chandra[email protected]+6011 3626 7104

Support Hours

OrganizationBusiness HoursDays
Support24 / 7365 Days

Statement of Confidentiality

Tranglo Group (“Tranglo”) submits this document with the understanding that it will be held in the strictest confidence and will not be disclosed. No parts of this document should be duplicated or used for any purpose other than the evaluation of Tranglo’s service, without the prior written consent of Tranglo.