Service Specification

Document history

Version	Date of issue	Comments
1.0	31 May 2019	Initial Version Release
1.1	27 November 2019	Update Singapore transaction limit Update on the Philippines wallet limit Update on Malaysia banks (Alliance Investment and Alliance Investment Islamic being removed) Update on Australia Bank list Update on Vietnam Account Channel Turnaround time Update on India supported Banks
1.2	24 June 2022	Added New China Ewallet channel Remove China Account channel
1.3	9 May 2023	Update Australia transaction limit, remarks and bank list Remove Bangladesh payout corridor Update Brazil direct to bank method, transaction turnaround time, amount received, transaction limit, remarks and bank list Update Cambodia amount received, transaction limit, remarks and bank list Remove China payout corridor Remove Ghana payout corridor Update Hong Kong direct to bank method, transaction limit and bank list Update India account and real time transfer transaction limit, remarks and bank list Add Non Resident External (NRE) account channel for India Update Indonesia amount received and transaction limit Update Japan validation, transaction limit, remarks and bank list Update Malaysia account channel transaction limit Add real time transfer channel for Malaysia Add Mongolia payout corridor with account channel Remove Nepal payout corridor Remove Pakistan payout corridor Update Philippines transaction limit and bank list Add SEPA countries payout corridor with account channel Update Singapore transaction limit Update South Korea transaction limit and remarks Update Sri Lanka transaction limit Remove Thailand account channel Update Thailand real time transfer channel transaction limit and bank list Update Turkey validation and transaction limit Remove Vietnam payout corridor
1.4	1 June 2023	Add Bangladesh payout corridor Add Pakistan payout corridor Add Vietnam payout corridor Add India account and real time transfer supported bank Add GBP payout for SEPA countries Update Turkey transaction turnaround time
1.5	7 August 2024	Update supported SEPA country payout corridor Remove Australia payout corridor Remove Ghana payout corridor Remove India payout corridor Remove Japan payout corridor Remove Brazil payout corridor Remove Cambodia payout corridor
1.51	16 August 2024	Update Vietnam Maximum Transfer Limit for Bank Account

Purpose

This document content provides business and / or pricing information to Tranglo’s business client (“Partner”) in regards to International Money Transfer service offered by Tranglo. To satisfy compliance requirement, Tranglo may ask partner to furnish supporting document for transaction payment purpose or the identity involved in the transaction. Tranglo reserve the rights to reject any transaction which Tranglo deemed to be high-risk or without supporting documents.

Document Note

This document intended for Tranglo’s Partner usage. This document can be construed as part of Schedule 3 Clause ii of Money Transfer Service Agreement signed between Tranglo and Partner and this document will be updated from time to time by Tranglo whenever the specification is updated. The content of this document is the sole property of Tranglo. Any reproduction of the content of this document without the written consent of the Tranglo is prohibited.

Disclaimer

The information in this document is provided as is basis, with no warranties whatsoever. The said information does not include any commercial warranty for any particular purpose, or any warranty otherwise arising out of any proposal, specification or sample. This document is provided for information purposes only.

Tranglo disclaims all liability, including liability for infringement of any proprietary rights, relating to the implementation of information presented in this document. Tranglo does not warrant or represent that such use will not infringe such rights.

Tranglo retains the right to make changes to this document.

Tranglo Support Contacts

Level	Name	Email	Contact
Level 1 Escalation	ECS L1	[email protected]	+6013 250 7000
Level 2 Escalation	L2 / SME	[email protected]	+6013 659 0830
Support Leader	Malaiarasen Chandra	[email protected]	+6011 3626 7104

Support Hours

Organization	Business Hours	Days
Support	24 / 7	365 Days

Statement of Confidentiality

Tranglo Group (“Tranglo”) submits this document with the understanding that it will be held in the strictest confidence and will not be disclosed. No parts of this document should be duplicated or used for any purpose other than the evaluation of Tranglo’s service, without the prior written consent of Tranglo.