Service specification

Document history

VersionDate of issueComments
2.1.264th February 2020Update on China Ewallet compliance limit
2.1.2710th February 2020Update on Vietnam Account Channel account validation
Update on Philippines cash Pickup Remarks
2.1.28 27th April 2020 Update on Philippines Development Bank of Philippines Issuer code from 63139 to 63189
Update on Cash Pickup Expiry for Indonesia, Philippines, Vietnam and Nepal
Update on China E-wallet Remarks
2.1.2913th May 2020Updates on India Account Channel List, added new bank. 9100237 RAJASTHAN MARUDHARA GRAMIN BANK,
9100238 PUSAD URBAN CO-OP BANK LTD, PUSAD,
9100239 SARASPUR NAGARIK CO.OPERATIVE BANK LTD,
9100240 THE AJARA URBAN CO-OP BANK LTD, AJARA,
9100241 THE MALKAPUR URBAN CO OP BANK LTD, MALKAPUR,
9100242 THE MUSLIM CO-OPERATIVE BANK LTD,
9100243 THE NILAMBUR CO-OPERATIVE URBAN BANK LTD,
9100244 THE ODISHA STATE COOPERATIVE BANK LTD,
9100245 THE SATARA SAHAKARI BANK LTD,
9100246 UTTAR PRADESH COOPERATIVE BANK LTD
Updates on Nepal Account Channel. Removed 977014 SIDDHARTHA DEVELOPMENT BANK LTD.
Updates on Australia Account Channel validation, Beneficiary ID number is required.
Updates on South Korea Account Channel.

Purpose

This document content provides business and / or pricing information to Tranglo’s business client (“Partner”) in regards to International Money Transfer service offered by Tranglo. To satisfy compliance requirement, Tranglo may ask partner to furnish supporting document for transaction payment purpose or the identity involved in the transaction. Tranglo reserve the rights to reject any transaction which Tranglo deemed to be high-risk or without supporting documents.

Document Note

This document intended for Tranglo’s Partner usage. This document can be construed as part of Schedule 3 Clause ii of Money Transfer Service Agreement signed between Tranglo and Partner and this document will be updated from time to time by Tranglo whenever the specification is updated. The content of this document is the sole property of Tranglo. Any reproduction of the content of this document without the written consent of the Tranglo is prohibited.

Disclaimer

The information in this document is provided as is basis, with no warranties whatsoever. The said information does not include any commercial warranty for any particular purpose, or any warranty otherwise arising out of any proposal, specification or sample. This document is provided for information purposes only.

Tranglo disclaims all liability, including liability for infringement of any proprietary rights, relating to the implementation of information presented in this document. Tranglo does not warrant or represent that such use will not infringe such rights.

Tranglo retains the right to make changes to this document.

Tranglo Support Contacts

LevelNameEmailContact
Level 1 EscalationECS L1support_remittance@tranglo.com+6013 250 7000
Level 2 EscalationL2 / SMEsupport.team@tranglo.com+6013 659 0830
Support LeaderMalaiarasen Chandramalaiarasen.chandra@tranglo.com+6011 3626 7104

Support Hours

OrganizationBusiness HoursDays
Support24 / 7365 Days

Statement of Confidentiality

Tranglo Group (“Tranglo”) submits this document with the understanding that it will be held in the strictest confidence and will not be disclosed. No parts of this document should be duplicated or used for any purpose other than the evaluation of Tranglo’s service, without the prior written consent of Tranglo.