Key Requirements

  • Malaysian only
  • Can communicate fluently in English and Bahasa and Chinese
  • Degree in Computer Science/ IT or Business IT.
  • Preferred technical skills: SQL, .NET Framework 2.x/3.x/4.x, VBNET or C#, HTML
  • Proficiency in at least 2 of the following: Computer Network theory, Microsoft Excel, XML Web Service SOAP, SQL
  • Additional technical skills: MSMQ, IIS, Crystal Report (Business Object), Revenue Assurance concept
  • Capable of understanding business requirement and statistic
  • Results oriented with good abilities and excellent analytical and organization skills are essential attributes.
  • An innovative team player who is aggressive, dynamic, self-motivated, pro-active, mature and result-oriented with the determination to succeed.

Your Responsibilities

  • Technical support involving bugs troubleshooting/investigation/rectification, log analysis, internal support request and system enhancement. Raise job request to Head of Service Delivery or Technical for debug/development job as applicable
  • Responsible for producing report for analysis.
  • Involving in computer network configuration and troubleshooting, including setting up VPN connection.
  • 2nd level system support and
  • Transaction monitoring and system alert handling
  • Check and track on billing report to ensure billing record performed accurately
  • Exception handling on billing issue to ensure billing record correct and can be reconciled
  • Cooperate with R&D or Software engineer to continue develop billing system
  • Coordinate on Application Programming Interface integration. Liaise with technical department and third party such as telco operator for requirement capturing and service delivering.


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